50 XT5750 HS Scanner User's Manual
Appendix
Troubleshooting
The LED indicators on the button panel of the scanner indicate different states of
the scanner. The POWER indicator stands for power and should always stay on
steady when the scanner is on.
First, make sure that you have followed Steps 1 to 3 as described in the “Initial
Setup” section of this document (unpack, install, connect). Then if your problem
is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure the scanner is connected to your computer and plugged into a
power source.
Press and hold the Power button until the POWER indicator becomes blue.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the ScanWizard DI software.
Disconnect the USB cable from your computer, and refer to the installation
instructions in this document.
3. When trying to scan, an error message appears on your screen that reads,
“Can’t Find Scanners”.
Make sure the scanner is connected to your computer and plugged in to a
power source.
Uninstall and reinstall the ScanWizard DI software.
4. When trying to scan, an error message “Code: -1000, No response from
scanner” appears on your screen.
Make sure that the POWER indicator has become blue. If not, press and hold
the Power button until the POWER indicator becomes blue.
5. After clicking “Scan,” a blank screen appears.
Uninstall and reinstall the ScanWizard DI software.
Blue On
- Ready to scan
Green Flashing
- Scanning
Red On
- Error
All Off
- Scanner is off
SCAN indicator
(Green)
POWER indicator
(Blue)
