ArtixScan 6000XY Installation and Operation Manual 27
2. Scanning Quality
Problems: Jagged lines or horizontal lines found.
Solution: This problem arises when the scanner housing is not fastened securely, or
the scan material is loosely placed on the scan bed. To fix, try the following.
• Verify that the 4 base screws are tightly secured.
• Make sure your scan material is taped directly on the scan bed glass.
• Make sure the original is taped onto a mask that is placed on the registration pin.
3. Scanner freezes
Problem: Scanner application freezes, or a warning message is displayed.
Solution:
1. Restart your computer.
2. Power off your scanner, two minutes later, turn it back on. After 30 seconds,
visually inspect whether the Status lamp stays steady green light. If the indicator
blinks green for more than 30 seconds, or remains red, contact Microtek.
3. Check SCSI communication.
4. Run the third-party SCSI check utility, make sure your scanner is in the SCSI chain.
Verify it with running the Scanner Test utility.
5. Restart your Macintosh without extension. Choose Restart from the Special menu,
and hold down the Shift key while your Macintosh is starting. Try to scan the image
again.
4. Scanning lamp problem
Problem: The scanned image casts a gray screen.
Solution: Replace the scanning lamps.
