26 ArtixScan 6000XY Installation and Operation Manual
Appendix B: Troubleshooting
This section lists basic troubleshooting information. If you have tried all the sugges-
tions, and the problem persists, contact Microtek.
1. SCSI Communication Problems
If the Macintosh cannot detect your scanner, try these:
• Power off your scanner, two minutes later, turn it back on. After 30 seconds,
visually inspect whether the Status lamp stays steady green light.
• Check that all cables are correctly connected, and the SCSI chain is no longer than
6 feet.
• Make sure that a terminator is connected to the last device on the SCSI chain. If the
scanner is at the last device, make sure that the terminator switch on the scanner is
set to the ON position.
• Maker sure that there is no other device use the same SCSI ID number.
• If you have third-party SCSI check application, launch it and check if the scanner
appears in the SCSI chain.
2. Power-up Self-test
Problem 1: When power is up, Light indicator and Status indicator do not light up.
Solution: Check to see if the power cable is connected correctly. Also check the DC
power of your input source.
Problem 2: The Status lamp is red.
Solution: Try the following.
• Power off your scanner, two minutes later, turn it back on. After 30 seconds,
visually inspect whether the Status lamp stays steady green light.
• Run the Scanner Test utility. If you still cannot solve the problem, contact
Microtek.
Problem 3: The Status indicator flashes red.
Solution: This problem arises when one of the scanner switches is activated. Try the
following.
• Power off your scanner, two minutes later, turn it back on. After 30 seconds,
visually inspect whether the Status lamp stays steady green light.
• Check that the scan bed glass, front panel, and top cover are installed correctly.
