Microcom 438TM, Operator'S Manual, Page: 209 / 231

438TM Operator’s Manual - 880049-0113 13-3
Appendix B: RMA Procedure
Return Material Authorization (RMA) Procedure
A Return Material Authorization (RMA) number must be obtained prior to the return of
printers and/or materials to Microcom Corporation’s Service Department. The purpose of the
RMA number is to provide effective tracking and control of returned printers and/or
materials. Microcom Corporation will not be responsible or held accountable for printers
and/or materials returned without proper authorization.
Shipping Charges:
The return of printers and/or materials to Microcom Corporation for repair should be
returned freight and insurance prepaid. Microcom Corporation will pay the return shipping
charges (standard ground service) on all warranty repairs; expedited services will be paid at
the customer’s expense. The return of non-warranty repairs to printers and/or materials will
be shipped by a shipping carrier and service determined by the customer.
Receiving a Return Material Authorization (RMA) number:
1.
To receive an RMA number, either complete the online RMA request form located at
Microcom’s website (www.microcomcorp.com) or contact the Microcom Corporation Service
Department and provide the representative with the following information:
- Company name.
- Contact name and phone number.
- Model number.
- Printer serial number.
- A detailed description of the problem.
- Service option requested (1 Day, 3 Day, 5 Day, or Standard turnaround).
- Purchase Order Number.
2.
The shipping label should contain the following information:
Microcom Corporation
Attn: Service Dept. RMA# <place RMA number here>
8220 Green Meadows Dr. N.
Lewis Center, OH 43035 USA
3.
Return the defective item(s) for repair to the address listed above, freight and
insurance prepaid.
4.
Upon receipt of an RMA number, the customer contact will be notified by a Microcom
Corporation representative regarding repair charges, at which time the ship method will be
determined. Items returned for repair with inadequate packaging material will be returned to
the customer in Microcom Corporation approved packaging at the customer’s expense.