Microcom 438TM, Operator'S Manual

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438TM Operator’s Manual - 880049-0113 11-1
Chapter 11: Troubleshooting
11.1 Troubleshooting Tips
The printer fails to turn “ON” and the status indicator light fails to light:
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Verify that the power cord is connected to the printer, as well as the AC outlet.
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Verify that the printer power switch is in the “ON” position.
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Verify that the AC outlet is functioning properly.
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Contact your Service Representative.
The printer has no communication:
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Verify that the communication cable is properly connected to the printer and to an
available communication port on the host computer.
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Verify that the host communication port is functioning properly.
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Verify that the printer and the host serial parameters are set exactly the same.
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Verify that nothing else is configured on the same port.
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Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
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Clean the print head.
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Print head may need to be replaced.
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Contact your Service Representative.
The print does not align to my media:
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Verify that the media contains some sort of registration mark.
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Verify that the printer is received proper formatting instructions.
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Verify that nothing is blocking the internal registration mark sensors.
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Contact your Service Representative.