Microcom 428LT, Operator'S Manual

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428LT Operator’s Manual - 880040-0200 11-1
Chapter 11: Troubleshooting
11.1 Troubleshooting Tips
The printer fails to turn “ON” and the status indicator light fails to light:
ü
Verify that the power cord is connected to the printer, as well as the AC outlet.
ü
Verify that the printer power switch is in the “ON” position.
ü
Verify that the AC outlet is functioning properly.
ü
Contact your Service Representative.
The printer has no communication:
ü
Verify that the communication cable is properly connected to the printer and to an
available communication port on the host computer.
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Verify that the host communication port is functioning properly.
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Verify that the printer and the host serial parameters are set exactly the same.
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Verify that nothing else is configured on the same port.
ü
Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
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Clean the print head.
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Print head may need to be replaced.
ü
Contact your Service Representative.
The status indicator light is solid amber in color:
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Indicates that the printer has been paused or a tag/tear mode is being used.
ü
Press the print button; light should turn green and resume printing if the printer has
been paused.
ü
Remove the tag, the light should turn green if a tag/tear mode is enabled
ü
Contact your Service Representative.