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114A5564C
CHAMBERLAIN LIMITED WARRANTY
Merlin® WeatherDrive MR555MYQ
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain),
the manufacturer of Merlin automatic garage door openers is committed to
manufacturing and supplying high quality goods. As part of this commitment, we seek
to provide reliable service and support for our goods and are pleased to provide you,
the original purchaser, with this Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in addition to
any rights and remedies that you may have under Australian or New Zealand
consumer protection laws. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law, or New Zealand Consumer Guarantess Act
1993. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Chamberlain’s warranty
What is covered
Chamberlain warrants to the original purchaser of the Merlin WeatherDrive
MR555MYQ Roller Door Opener (Unit) that it is free from defects in materials and
workmanship for a period of 3 years (36 months) or 7,500 cycles (each opening &
closing of the garage door equals 1 cycle) whichever comes first, from the date of
purchase when installed in a residential premise with a residential specified garage
door that is designed for the sole purpose of a single-family dwelling.
Remote controlled transmitters and accessories included with this Unit have a 12
month warranty from date of purchase. These transmitters and accessories are not
covered for damage caused by neglect.
What is not covered
Batteries and globes are not covered under this warranty period.
Travel costs incurred by Chamberlain or the Professional Dealer in either travelling to
or from areas outside a capital city metropolitan area. These costs will be at the
purchaser’s expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in obtaining
access where the Unit is not readily accessible. These cost will be at the purchaser’s
expense.
Warranty conditions
It is a condition of this Chamberlain Limited Warranty that the Unit is sold, installed
and serviced by a Professional Dealer appointed or authorised by Chamberlain. A
Merlin branded garage door opener purchased over the internet and installed by a
person other than a Professional Dealer will not be covered by this Chamberlain
Limited Warranty.
It is also a condition of this Chamberlain Limited Warranty that for the operating life of
the Unit:
1 the garage door is spring balanced, is operable by hand and opens and closes with
no more than a maximum of 20 kg of lifting weight;
2 the garage door and the Unit is professionally maintained and serviced by a
Professional Dealer, at a minimum, during the third year of the Chamberlain Limited
Warranty period such that the spring balanced door operates according to
manufacturer specifications. If your door binds, sticks, or is out of balance, then it
must not be used until serviced by a trained door technician or Profesional Dealer.
The garage door service fee will be at the purchaser’s expense;
3 the warranty is registered by completing the online form at www.gomerlin.com.au or
www.gomerlin.co.nz; and
4 you retain your sales docket or invoice as proof of purchase, and attach it to this
manual to enable you to establish the date of purchase in the unlikely event of a
warranty service being required.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are concerned that
the Unit may be defective, call the Professional Dealer that sold/installed the opener,
or our service centre on the toll free number below and a Chamberlain technician will
diagnose the problem and arrange for this to be rectified.
Once the problem has been diagnosed, subject to your rights under the applicable
Australian and New Zealand consumer protection laws with respect to major failures,
Chamberlain or its Professional Dealer will provide you with either, repairs to the Unit
or a replacement Unit.Repairs and replacement parts provided under this Chamberlain
Limited Warranty are provided free of charge and are warranted for the remaining
portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your
other rights and remedies as a consumer.
Exclusions - what voids the warranty
If our service centre determines that a warranty claim has been made in respect of a
failure or defect arising under or out of any exclusion detailed below such that the
claim is not covered under this Chamberlain Limited Warranty, we may, subject to
your other rights and remedies as a consumer, charge you a fee to repair, replace
and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in, the
Unit due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with which the
Unit is used;
2 any attempt by a person other than a Professional Dealer to repair, dismantle,
reinstall or move the Unit to another location once it has been installed;
3 use of any copy, imitation or replica garage door remotes with your Merlin Unit;
4 tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive
use or conditions other than normal domestic use;
5 problems with, or relating to, the garage door or garage door hardware, including
but not limited to the door springs, door rollers, door alignment or hinges;
6 problems caused by electrical faults or replacement of batteries or light bulbs,
blown fuses, electrical surges, power surges or power strikes, fire, flood, rain,
water, lightning or storms;
7 water or moisture ingress that causes corrosion or electrical malfunction;
corrosion caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application, installation
of a residential garage door opener in a commercial or industrial premises other
than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by events
or accidents outside Chamberlain’s reasonable control and not arising under
normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener). If this
Chamberlain Limited Warranty does not apply, you may have rights available to you
under the Australian and New Zealand consumer protection laws.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its
supply are excluded to the extent that Chamberlain canlawfully exclude them;
and
2 under no circumstances will Chamberlain be liable for consequential, incidental or
special damages arising in connection with the use, or inability to use, the Unit,
other than those which were reasonably foreseeable as liable to result from the
failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act
1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its
supply are excluded to the extent that Chamberlain can lawfully exclude them;
and
2 under no circumstances will Chamberlain be liable for consequential, incidental or
special damages arising in connection with the use, or inability to use, the Unit,
other than those which were reasonably foreseable as liable to result from the
failure.
Note
Chamberlain reserves the right to change the design and specifications of the
Unit without prior notification. Some features or accessories of the Unit may not be
available in certain markets or areas. Please check with your distributor.Chamberlain
reserves the right to change the design and specifications of the Unit without prior
notification. Some features or accessories of the Unit may not be available in
certain markets or areas. Please check with your distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 665 438
Fax toll free 1800 888 121
Unit 1, 75 Epping Road North Ryde, NSW 2113
Website www.gomerlin.com.au
Email [email protected]
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website www.gomerlin.co.nz
