Mercedes-Benz Sprinter 2012, Service An Warranty Information

Page: 12 / 59

10
Service and Warranty
New Vehicle Limited Warranty - Things You Should Know
General
Our intention is to repair under warranty,
without charge to you, anything that
goes wrong with your vehicle during the
warranty period which is our fault . All we
ask is that you properly maintain and care
for the vehicle and that you have warranty
repairs or adjustments performed by an
authorized Mercedes-Benz Sprinter dealer .
Please note the difference between
“defects” and “damage” as used in the
warranty . Defects are covered since
we, the manufacturer or distributor are
responsible . Conversely, we have no
control over damage caused by such
things as, but not limited to collision,
misuse, and lack of maintenance .
Therefore, damage for whatever reason is
not covered by the warranty .
MAINTENANCE SERVICES ARE
ALSO NOT COVERED BY THE
WARRANTY SINCE IT IS THE OWNER’S
RESPONSIBILITY TO MAINTAIN THE
VEHICLE ACCORDING TO THE SERVICE
SCHEDULE PROVIDED.
All maintenance services must be
accomplished to keep your warranty
coverage valid. When requesting
service or repair work under warranty,
the owner must present to the
authorized Mercedes-Benz Sprinter
dealer, evidence that the periodic
servicing requirements have been
accomplished. Receipts covering
completion of regular servicing should
be retained, in the event a question
arises concerning maintenance.
These receipts should be transferred
to each subsequent owner of the
vehicle. For your convenience, the
Service Booklet has been designed to
incorporate the signature and stamp
of your authorized Mercedes-Benz
Sprinter dealer upon completion of the
required maintenance services.
This signature is evidence of
completion of the maintenance
services and should be kept together
with other receipts, repair orders and
invoices. If the owner has a warranty
claim and can show through receipted
invoices that the vehicle has received
the required servicing, the dealer will
perform the warranty work without
charging for parts and labour. It is the
responsibility of the owner to prove
and the dealer to judge whether the
recommended maintenance service
has been performed.