Mercedes-Benz Sprinter 2012, Service An Warranty Information

Page: 23 / 59

21
Service and Warranty
If You Have Questions Regarding Warranty or Service
The satisfaction and goodwill of Mercedes-
Benz owners is of primary concern to
Mercedes-Benz Sprinter dealers and MBC .
In the event a warranty or service matter
is not handled to your satisfaction, the
following steps are suggested:
FIRST -
Discuss the problem with your Mercedes-
Benz Sprinter dealer management . Talk
to the Service Manager, then if you still
have questions, discuss them with the
Mercedes-Benz Sprinter dealership’s
owner .
THEN -
Request Clarification - if unanswered
questions remain ask your dealer to
contact the Field Service Manager .
FURTHER -
If you have additional comments or
questions regarding your Mercedes-Benz
after discussion with your dealer and Field
Service Manager, please write to us .
Our address:
Customer Relations Department
Mercedes-Benz Canada Inc .
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
FINALLY -
MBC will, at your request, resolve
questions by arbitration in respect of
allegations of defect in material and
workmanship in vehicles purchased
from MBC . MBC has arranged for
arbitration under the Canadian Motor
Vehicle Arbitration Plan (CAMVAP) . If
you ever need information about this
procedure and the scope of arbitration,
please contact MBC Customer Relations
Department at the above address or
CAMVAP directly at the below toll free
telephone number:
1-800-207-0685