Mercedes-Benz Sprinter 2012, Service An Warranty Information

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Service and Warranty
Roadside Assistance
Beyond the services and assistance
provided through the Mercedes-Benz
Sprinter dealer network, which is
strategically located across the country,
Mercedes-Benz Canada Inc . has put a
nationwide auxiliary support network in
place . The sole purpose of this network is
to provide you, the Mercedes-Benz owner,
with the assurance and peace of mind of
knowing that help is near should you ever
need it, 24 hours a day, virtually anywhere
in Canada or the continental United
States .
Important Information:
• During the basic warranty coverage of
5 years / 100,000 km, there is no cost
for Roadside Assistance services .
• If your vehicle has been in service for
more than 5 years or has accumulated
more than 100,000 km, charges will
apply and will be determined by the
service operator at the scene of the
mechanical breakdown .
• Fees for towing vary with tow distance
and location of tow facility .
• No responsibility can or will be assumed
for delays in service caused by severe
weather conditions .
Roadside Assistance Services Provided
In order to receive Roadside Assistance,
you must remain with your disabled
vehicle . In addition, your vehicle must
be plated and insured and on a regularly
travelled road to receive Roadside
Assistance services .
• Battery Boost Service - If your battery
has run down, a service operator will
provide a boost in an attempt to enable
your vehicle to proceed under its own
power .
• Flat Tire Service - If your vehicle has
a flat tire, its serviceable inflated and
mounted spare tire (where applicable)
will be installed .
•
Winching and Extrication Service
-
Your vehicle will be extricated/winched
when it can be safely reached from a
cleared, normally travelled road (vehicle
must be able to proceed under its own
power) . This benefit does not apply to
vehicles immobilized in a snow-covered
driveway or parking lot .
Due to the
nature of this service, no responsibility
can or will be assumed for vehicle
damages.
• Towing Service - In the event of
a mechanical breakdown, towing
service will be provided to the nearest
Mercedes-Benz Sprinter dealership
(charges may apply for toll bridges or
ferries) .
If this is the case, you must
contact the dealership to authorize
repairs.
If the breakdown is due to an
accident, there will be a charge for the
towing service since accident damage
is not covered under the Roadside
Assistance program . The amount will
depend on the distance the tow truck
must travel to retrieve your vehicle and
deliver it to the repair facility .