Mercedes-Benz S-Class 2011, Operator'S Manual

Page: 440 / 524

Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
X
Contact the following service hotlines:
R
USA: Response Center under the
number 1-888-990-9007
R
Canada: Customer Service under
1-888-923-8367
You will be asked for your password.
X
Return to your vehicle at the time arranged
with the Response Center.
X
Pull the trunk handle for at least 20
seconds until the indicator lamp in the SOS
button (
Y
page 433) flashes.
The
Connecting Call
message appears in
the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
section using your ID number and
password
32
.
i Vehicle remote unlocking is only possible
if the corresponding cellular phone
network is accessible.
The SOS button flashes and the
Connecting Call
message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull on the handle
of the trunk lid again.
Remote vehicle locking in an
emergency
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Response Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
X
Contact the following service hotlines:
R
USA: Response Center under
866-990-9007
R
Canada: Customer Service under
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the
Tele Aid Doors
Locked Remotely
message appears in the
multifunction display.
i
The vehicle remote locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Automatic retrieval of vehicle data for
the service due date
Your vehicle comes with a function which
improves the servicing of the vehicle
considerably. Shortly before the service due
date, mbrace sends important vehicle
maintenance information to your authorized
Mercedes-Benz Center. In this way, the
Mercedes-Benz Center is informed of the
work required. This happens automatically
and does not require any action from the
driver. This function allows the Mercedes-
Benz Center to improve appointment
planning significantly and ensures that your
vehicle receives the best service possible.
i The "Automatic retrieval of vehicle data
for the service due date" function is only
available if the relevant mobile phone
network is available and a data connection
is possible.
32
USA only.
438
Features
Loading, stowing and features