phone network is not available). The
message
Call Failed
appears in the
multifunction display.
Call could not
be connected!
appears in the COMAND
display. Confirm the message pressing
W
(
Y
page 71).
X
Terminating calls: Press button
~
on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the telephone keypad.
Information button
X
Open the storage tray (
Y
page 349).
X
Press and hold Information button
:
for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button
:
will flash while the
call is in progress. The message
Connecting Call
will appear in the
multifunction display.
Information Call
Activated
appears in the COMAND
display. The audio system or the COMAND
system is muted.
When the connection is established, the
message
Call Connected
appears in the
multifunction display.
Information Call
Activated
appears in the COMAND display.
The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals).
i
The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing shortcut
button
S
. Spoken commands are not
available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit
www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i
If the indicator lamp in Information
button
:
is flashing continuously and
there was no voice connection established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message
Call Failed
appears in the
multifunction display.
Call could not
be connected!
appears in the COMAND
display. Confirm the message pressing
W
(
Y
page 71).
X
Terminating calls: Press button
~
on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the telephone keypad.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
terminated by a Customer Assistance Center
Useful features
357
Controls in detail
216_AKB; 3; 90, en-US
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