Maserati MC 20 2022 Roadside Assistance Manual Download Page 1 | Manualshive

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MC20 –

General

Guidelines

for

Assistance

2022

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Summary of Contents for MC 20 2022

Page 1: ...1 MC20 General Guidelines for Assistance 2022 ...

Page 2: ...2 Info Guidelines for Handling Maserati MC 20 Towing is Preferred for All Cases Except Out of Fuel See Page 6 for Location of Fuel Funnel ...

Page 3: ...g the hook Screw the tow hook into its seat for at least 11 turns Maximum work angle of towing cable or bar 15 If the use of the hook is not possible for loading the disabled vehicle on the breakdown truck attach the tow equipment to the main structural components of the vehicle and not to the bumpers or other related brackets If two agents cannot be sent on the spot the towing must involve the us...

Page 4: ...e only with a flatbed tow truck of at least 2 5 metres width and inclination less than 8 The parking brake can be unlocked The gearbox can be unlocked Intervention of 1 operator with a flatbed tow truck of at least 2 metres width and inclination less than 8 who Uses wedges to brake the car Use a remote winch command to lift the vehicle on the flatbed Intervention of 2 operators with a flatbed tow ...

Page 5: ...icle on the assistance truck Lifter Optional Optional not present in all models If the vehicle s front lifter is active the front axle can be raised to increase the front attachment corner The car remains lifted as long as the engine is on The car returns automatically to normal ride height 15 seconds after the key is off A 8 B 8 ...

Page 6: ...n a case on the right side of the front luggage compartment The kit includes the following elements emergency triangle reflective emergency vest First Aid Kit gloves ice scraper Assist the customer with first aid in case of breakdown ...

Page 7: ... issues Flat tire Breakdown Battery failure Battery discharged Tow the car to the dealership Spare wheel available Spare wheel not available Replace the tire wheel assembly Tow the car to the dealership Tow the vehicle to the dealership ...

Page 8: ...8 Information for Assistance Centers Agents ...

Page 9: ...discharged battery after placing it inside the central tunnel compartment under the armrest Lay the key fob on the indicated spot respecting the position shown in picture on the left To remove the emergency key from the key fob hold the mechanical latch on the back of the key fob sideways simultaneously remove the emergency key by sliding laterally towards the end of the key fob Emergency Key ...

Page 10: ...10 Red Warning Lights On Quick Reference of Actions To Perform Engine Oil Pressure Towing Engine Oil Temperature Towing Active Steering Torque Towing Full details of warning lights ...

Page 11: ...11 Red Warning Lights On Quick Reference of Actions To Perform Engine oil overfilling Towing Electric Power Steering Towing Door Ajar Towing if doors cannot close Full details of warning lights ...

Page 12: ...ails of warning lights Rear Front hood not properly closed Check if the rear front hood remains locked If ok drive safely to the service center Towing if the problem persists Electronic throttle control Towing Brake discs overheating Towing Transmission malfunction Towing ...

Page 13: ...d diagnostic system monitoring Engine Emission In case these systems require service the system turns on the Mulfunction indicator light MIL No need for towing but recommend the driver to go to the nearest Service center as soon as possible if in doubt tow vehicle to dealer ...

Page 14: ...14 MC 20 Technical Information and Commands Overview ...

Page 15: ...15 MC20 Dimensions and Weights ...

Page 16: ...w 1 Adjustable side air outlets 2 Left shift paddle 3 Cruise Control commands 4 Instrument cluster screen 5 Phone call button 6 Right shift paddle 7 Volume control 8 Voice Recognition button 9 Launch Control button 10 Steering wheel position lever 11 Front hood release lever 12 Electric Parking Brake lever 13 Engine and boot compartment release button 14 Rear fog lights switch 15 Engine START STOP...

Page 17: ...eading light control button 2 Hazard lights switch 3 MAX defrosting demisting button 4 Button to enable disable front sensors of the Park Assist system 5 Button to deactivate volumetric and anti lifting sensors of the anti theft system 6 Passenger reading light control button 7 Button to activate the rear view MIRROR and DISPLAY mode 8 HomeLink controls 1 Door unlatch button 2 Passive Entry lock b...

Page 18: ...mpartment The kit consists of o an electric compressor with pressure gauge and power cable o a bottle containing sealant with hose to be connected to the punctured tire Tire repair Tire replacement The Tire can be replaced only if the customer has the replacement tire supplied with the vehicle Before proceeding select the P Park mode and then engage manually the electric parking brake and move the...

Page 19: ...19 Tire repair with repair kit In the kit there are The instructions It is recommended to always refer to them as the source of official information 12V compressor Sealant canister ...

Page 20: ...ation 1 Insert the canister with the sealant into the seat on the compressor 2 Connect the hose on the canister to the wheel valve 3 Electrically connect the compressor to the 12V socket in the front luggage compartment 4 Start the engine 5 Start the compressor The entire sealing inflating operation takes about 10 minutes ...

Page 21: ... After 10 minutes switch off the compressor and check that the pressure remains at or above 1 8 bar If this condition is verified remove the kit from the wheel The cartridge is extracted by pressing the release button and lifting it ...

Page 22: ...om the canister and stuck ideally on the steering wheel to remind the driver of the maximum speed limit in these conditions Maserati recommends to stop every 8 km to monitor the tyre pressure If the pressure has dropped the tyre needs to be re inflated Please recommend the customer to visit the workshop as soon as possible ...

Page 23: ... metres to allow the sealant to flow along the entire tyre 3 Connect the 12V compressor to the wheel as shown in the figure without the cartridge and via the black tube 4 Start the compressor to inflate the wheel to the minimum pressure of 1 8 bar If even in this condition the pressure is not maintained then the vehicle must be transported by tow truck ...

Page 24: ...other vehicle or by using a portable battery booster Maserati provides on request jumper cables created for its models and content in a practical case Depending on the version of the car the remote poles can be positioned in the rear or the front luggage compartment Full details of procedure To ensure the proper operation of the vehicle battery replacement is not permitted Any other operations rat...

Page 25: ...engine compartment and remove the two side covers as indicated by the arrows The positive battery terminal is indicated by the circle If the battery is completely discharged the rear compartment is not accessible as it can only be opened electrically ...

Page 26: ...n be considered a good place to connect the negative black cable It is suggested that the starter is connected to the rear remote poles in order to reduce the length of the electrical wiring from the point of power supply to the starter motor thus reducing current losses during engine starting engine starting is made easier ...

Page 27: ...27 Access to front remote poles Depending on the version the remote poles may be on the front luggage compartment Please check the vehicle to understand where the remote poles are positioned ...

Page 28: ...28 Slides to be Removed Wes ...

Page 29: ...f a cap and the use of a 5mm Allen key an extension of about 120mm the hexagonal screw that holds the release lever must be tightened à Mandatory presence of an operator in the driving position for braking Alternatively use of wedges see image below for all 4 wheels to keep the vehicle stationary Lever in normal position Lever when unlocked ...

Page 30: ...r warning indicators on Customer should safely drive to the nearest Maserati Service Center Vehicle cannot be driven safely e g windshield wipers broken windshield damaged car windows broken ect Towing Full details of warning lights ...

Page 31: ...vice Center Quick Reference of Actions To Perform Brakes Towing Charging system Towing Engine Temperature Stop the vehicle in idling for few minutes If the temperature return normal drive safely to the service center Towing if the temperature remains too high Full details of warning lights ...

Page 32: ...rse modes and lightly press on accelerator If unable to release the vehicle suggest entering the low grip drive mode by switching the drive mode selector in WET position or completely exclude the stability control system in ESC OFF drive mode Racing the engine and spinning the wheels may lead to serious damages If the vehicle is not easily released with the above procedure suggest waiting for towi...

Page 33: ...he car to the nearest Maserati service centre If the battery is not rechargeable this is indicated in the dashboard Punctured Tire Repair on spot with kit by operator Towing to the nearest Maserati service center for tire replacement Flat Battery Battery Jump Start by operator Lack of fuel Towing to the nearest petrol station ...

Page 34: ...34 MC20 How it looks Butterfly doors ensuring the best in class ergonomics ingress egress The taillights are equipped with high visibility leds ...

Page 35: ... has an active assistance coverge and he has subscribed to Maserati Connected Services The Assist Call can be actived from the Assist Call menu of the Apps in the display Two types of Assist Call Roadside Assistance for breakdowns or vehicle related problems Customer Service call for general enquiries In both cases the vehicle s location is sent to the call center ...

Page 36: ...ew A à Warning lights and indicators B à MENU area with vehicle info contents trip navigation instructions etc C à MAIN INFO area with digital speedometer and current gear D à VIEW area with performance contents and pop up messages ...

Page 37: ...e unlocked from inside the vehicle by pulling the lever located under the drive lower side of the dashboard Slightly lift the front hood and lift the two extensions of the safety latch indicated in picture From outside the vehicle press the button on the key fob twice within five seconds From inside the vehicle press the release button located under the drive lower side of the dashboard next to th...

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