button
E
to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i
An automatically initiated Tele Aid
emergency call cannot be canceled.
An emergency call can also be initiated
manually (
Y
page 355).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message
Connecting Call
appears in the multifunction display.
Emergency Call Activated
appears in the
COMAND display and the audio system is
muted. When the connection is established,
the message
Call Connected
appears in the
multifunction display.
Emergency Call
Activated
appears in the COMAND display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
i
While the emergency call message
Emergency Call Activated
is displayed,
operation of the audio system or COMAND
system is not possible.
The climate control system can be
operated using the climate control panel
(
Y
page 194).
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt
to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.
G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message
Call Failed
appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i
During the emergency call the telephone
is switched off automatically and must be
switched back on to make a call.
i
The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually
X
Briefly press on cover
;
to open.
X
Press SOS button
:
briefly.
The indicator lamp in SOS button
:
will
flash until the emergency call is concluded.
Useful features
355
Controls in detail
216_AKB; 3; 90, en-US
d2ureepe,
Version: 2.11.8.1
2009-05-15T11:47:50+02:00 - Seite 355
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