10 Support information
10 Support information
In this chapter you will learn about different levels of support at the Meinberg Company. In general, the Basic
Customer Support level is included in the price you pay for your Meinberg product and demands no additional
costs. It includes free e-mail, phone support and free lifetime firmware updates for the lifetime of your product,
i.e. for as long as you choose to use it.
Depending on the product this level also includes a 2 or 3 year hardware warranty. You can extend the
hardware warranty period after the standard warranty of your Meinberg product ends.
The chapter includes:
•
Basic Customer Support
•
Support Ticket System
•
How to download a Diagnostic File
•
Self-Help Online Tools
•
NTP and IEEE 1588-PTP online tutorials
•
The Meinberg Academy introduction and offerings
•
Meinberg Newsletter
IMS - LANTIME M4000
Date: 27th May 2021
49
