Troubleshooting link
If the gray communication error button appears, a troubleshooting link in the site's safety
balloon opens to a connection status page. This page displays the reason for the communication
error and provides information on possible resolutions. Clicking this link runs these test with
these results:
Explanation if there is an
issue
What this means
Test
Your computer cannot access the
Internet. This might indicate the
Does the browser have internet access?
Internet Access
SiteAdvisor policy for proxy
settings are configured
incorrectly. Contact your
administrator.
The SiteAdvisor servers appear
to be down.
Is the SiteAdvisor server down?
SiteAdvisor Server Availability
The SiteAdvisor servers are up,
but they are not responding to
requests.
Is the SiteAdvisor server responding to requests?
SiteAdvisor Server Response
Format
The Repeat Tests button allows the user to see if the error persists or has been corrected
while the page is open.
Using the SiteAdvisor menu
Use this task to display the options for accessing SiteAdvisor features on managed systems.
Task
1
Click the down arrow on the SiteAdvisor menu button to view the SiteAdvisor menu and
do any of the following:
To do this...
Select this command...
Display the safety report for the current site (not
available when SiteAdvisor Enterprise Plus is disabled).
NOTE:
You can also click Read site report in the site
safety balloon.
View Site Report
Display the current site’s safety balloon (not available
when SiteAdvisor Enterprise Plus is disabled). The
Show Balloon
balloon disappears after a few seconds, or you can click
the close button.
NOTE:
The site safety balloon also appears by placing
the cursor over the menu button.
Turn the SiteAdvisor Enterprise Plus client software off
or on (available only when an Enable/Disable policy
option is configured to allow this functionality).
Disable/Enable SiteAdvisor
Access a brief description of browser protection, its
license agreement, and its privacy policy.
About
2
If the communication error button appears, show the balloon for the site, and click
Troubleshoot. The connection status page that appears indicates the possible cause of
the communication error.
Introducing SiteAdvisor Enterprise Plus
SiteAdvisor menu protects while browsing
McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide
8
