• The site is not rated. Visit the
www.siteadvisor.com
website to submit a website for testing.
• The SiteAdvisor Enterprise Plus client software is disabled. If the administrator has not
disabled it at the policy level (by configuring a Disable/Enable policy option), click the arrow
on the menu button to display the SiteAdvisor menu, then select Enable SiteAdvisor.
(If SiteAdvisor Enterprise Plus is already enabled, the menu option changes to Disable
SiteAdvisor. Neither menu option is available if the administrator has disabled them at the
policy level.)
• The site is on the Authorize list and the Track events option is disabled (in the Authorize
List policy). When authorized sites are not being tracked, the SiteAdvisor server does not
receive data about the sites; therefore, it cannot display a color-coded rating for the sites.
• The managed system is not communicating with the Internet. Check the Internet connection.
• The managed system is not communicating with the SiteAdvisor server. A communication
error icon appears instead of a question mark on the button.
• The administrator has configured options in the General policy to use the proxy settings in
Internet Explorer, but no proxy settings are defined in Internet Explorer. As a result,
SiteAdvisor Enterprise Plus cannot connect to the Internet. To resolve this problem, configure
your proxy settings in Internet Explorer or reconfigure the policy settings in SiteAdvisor
Enterprise Plus.
Versions of SiteAdvisor software
What are the differences between the consumer version of SiteAdvisor and
SiteAdvisor Enterprise Plus?
SiteAdvisor Enterprise Plus has been modified for management by an administrator with ePolicy
Orchestrator. In addition, the automatic update feature has been removed to ensure that
administrators control the version of the software running on managed systems.
What are the differences between SiteAdvisor Enterprise and SiteAdvisor Enterprise
Plus?
SiteAdvisor Enterprise Plus allows administrators to configure policy options for authorizing and
blocking access to sites and site resources, customizing messages, and preventing users from
disabling the client software. SiteAdvisor Enterprise Plus is integrated with McAfee advanced
protection solutions.
General
How does SiteAdvisor Enterprise Plus define a website visit?
When a managed system visits a website, SiteAdvisor Enterprise Plus tracks the site’s
domain
specifier. The domain specifier is the smallest amount of information required for SiteAdvisor
Enterprise Plus to uniquely identify the site being rated for security. (For example, if a managed
system visited 10 different pages on the www.mcafee.com website over the course of a
single browser session, only a single visit to the .mcafee.com domain would be logged. That
is the information required to locate a SiteAdvisor rating. Note that a single browser session
times out after 30 minutes and a new session is then tracked.)
If you have installed the Web Filtering for Endpoint extension, an additional option becomes
available in the Event Tracking policy to track all the pages viewed from a single website.
What if I disagree with the SiteAdvisor rating assigned to my site?
Site owners can visit the
www.siteadvisor.com
website to find information on resolving a ratings
dispute.
Reference
Frequently Asked Questions
49
McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide
