Maxwell MaxGuard Pro User Manual Download

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Installation and Operating Instructions

PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE USING THIS PRODUCT

AND KEEP THIS MANUAL FOR FUTURE REFERENCE.

MaxGuard

Pro

Summary of Contents for MaxGuard Pro

Page 1: ...Installation and Operating Instructions PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE USING THIS PRODUCT AND KEEP THIS MANUAL FOR FUTURE REFERENCE MaxGuard Pro ...

Page 2: ...e Door Window Sensor 13 Pairing the Indoor Siren 14 Pairing the Remote Key 15 Pairing the Smoke Sensor 16 Pairing the Outdoor Siren 17 Pairing the Water Leak Sensor 18 Pairing the RF Keypad 19 INSTALL THE CAMERA 20 INSTALL THE SENSOR 21 APP OVERVIEW 26 Edit Device 28 Scenario 34 Sequence Scenario 34 Event 36 Playback 36 Alarm 37 ADVANCED SETTINGS 38 ADDITIONAL USEFUL FEATURE 41 TROUBLESHOOTING 42 ...

Page 3: ...ate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare occasions you might notice an odor or see a puff of smoke or sparks vent from...

Page 4: ...rom a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the gateway sensor and camera and the power cord or power adapter The gateway sensor camera power cord or power adapter has been exposed to water The product has been dropped or damaged in any ...

Page 5: ...able 2M Stand Battery AA 1 5V Sticky pad Set wall mount Set Battery CR2032 Sticky pad Set Screw Set Adaptor DC 5V 1 A Bracket Screw Set Battery CR2032 KIT CONTENT DO NOT REMOVE THE INSULATING PLASTIC on the sensors It will activate the pairing process Please follow the sections below to complete installation If you have already removed the insulating plastic tab please refer to the pairing sensor ...

Page 6: ...1 x 1 x 1 x 1 x 1 x 2 x 1 x 1 x 1 x 1 Detector Cable Wall Bracket Wall Bracket Bracket Battery AA 1 5V Screw Set Screw Set Screw Set Screw Set x 4 x 4 Battery AA 1 5V Battery AA 1 5V x 1 Adaptor DC 5V 1 5A Camera x 1 x 1 x 1 Adaptor DC 5V 1 5A Ethernet cable 2M Antenna X 1 ...

Page 7: ...ed on the door window When triggered it can activate On Off Switch turning on light Siren alert sound and Camera view record The Siren can be controlled via the App and Panic Remote activate deactivate or triggered by other devices such as Camera Door Window Sensor and Motion Sensor Use Remote Key to ARM DISARM system activate the camera sensor s to work with the Remote Key The control of the Remo...

Page 8: ...nsor can function as a standalone device as well RF Keypad The RF Keypad is for wall mount near the entrance for System Arm Part Arm Disarm either manually or via its RF Tag The RF Keypad can also activate the Panic function for Maxwell Camera to record Lights on and Indoor Outdoor Siren sound off by one touch Water Leak Sensor Outdoor Siren Smoke Sensor RF Keypad Product Name Function Note Mainte...

Page 9: ...tdoor Siren Wireless wall mount alert siren Door Window Sensor Wireless door window access alert sensor Battery D1 5V x 4 or Adaptor DC 5V 1 5A Battery CR2032 Indoor Siren Wireless portable wall mount alert siren RF Keypad Wireless wall mount multi functinoal RF keypad with RF Tag s Battery AA 1 5V x 4 not included or or Adaptor DC 5V 1A Mini USB Battery AA 1 5V x 4 Gateway Secure wireless central...

Page 10: ...lease note that at any given time after successful setup the Power Switch repeater function can extend the communciation for one single sensor such as Motion Sensor Power On Off Switch Siren and Door Window Sensor The Power Switch will still obtain its original On Off function after the repeater function has been activated To establish the repeater function additional between the Power Switch repe...

Page 11: ...whol iMAXWELL e setup pairings Download the iMAXWELL App Go to the Apple Store Google Play to search for and install the app to your mobile device Add a new system 1 Connect the gateway to Wi Fi router via the Ethernet cable supplied then plug in the power adapter The Red Power indicator will light up and the gateway will beep twice which indicates its ready for setup Steady RED Note At first time...

Page 12: ...a photo you prefer or take a photo as a front icon Then tap Next Do not use 123456 as your passowrd then tap Save You must use a minimum of 6 characters Note 1 The gateway should be powered on and connected to the Wi Fi router at all times 2 Enter the gateway s DID manually the DID information is located at the bottom of the gateway and the default security code is 123456 2 3 4 5 Do not use 123456...

Page 13: ...tor GREEN linkage indicator indicators become steady on Note Make sure the micro SD card is inserted into the memory card slot for the camera to record DO NOT begin the APP setup process until both LEDs become steady on Pan tilt have only one LED in green and takes about 1 min to be steady on Note You can ONLY setup using camera s specified compatibility with the system If you have previously purc...

Page 14: ...and choose to add new camera For Android the app will automatically search for the camera unique identifier Select camera DID with CGXX 123456 ABCDE For iOS you must manually connect your iPhone to the camera network Go to the Wi Fi setting select the Wi Fi name starting with HD XXXXXX Then enter password 12345678 Once connected go back to the app and press Next 4 Select your Wi Fi network and ent...

Page 15: ... 1 Launch the iMAXWELL app T Tap the icon to add new device 2 Choose Motion Detector 3 Give your device a name and location then tap Save 4 Press Pair and remove the plastic tab to send out the pairing signal When the pairing process completed the newly paired sensor is now display in the Home page section 3 4 ...

Page 16: ... the sensor and alert indicator should appear on the home page Pairing the Power On Off Switch 1 Launch the iMaxwell app Tap the icon to add new device 2 Choose Power Switch 3 Give your device a name and location then tap Save 4 Press Pair and plug in the power switch to the outlet to send out the pairing signal When the pairing process completed the newly paired sensor is now display in the Home ...

Page 17: ... f switch keep it to On position Tap the power switch icon on the main page to turn light on and off Pairing the Door Window Sensor 1 Launch the iMAXWELL app Tap the icon to add new device 2 Choose Door Sensor 3 Give your device a name and location then tap Save 4 Press Pair and remove the plastic tab to send out the pairing signal When the pairing process completed the newly paired sensor is now ...

Page 18: ...pear next to the door window sensor section on the home page section Pairing the Indoor Siren 1 Launch the iMAXWELL app Tap the icon to add new device 2 Choose Indoor Sensor 3 Give your device a name and location then tap Save 4 Press Pair and plug in the power adapter or insert 4AA batteries Once powered on the Indoor Siren will automatically send out the pairing signal The newly paired sensor is...

Page 19: ...s batteries inserted or connected to the electrical outlet via the adaptor supplied Verifying the Setup In the Home Page section tap the Siren icon to activate it Pairing the Remote Control 1 Launch the iMAXWELL app Tap the icon to add new device 2 Choose Remote Control 3 Give your device a name and location then tap Save 4 Press Pair and remove the plastic tab to send out the pairing signal When ...

Page 20: ...way will beep once indicating the system has been disarmed Press the Arm button the gateway will beep twice and 30 seconds Countdown pop up will appear select Disarm to deactivate system arming Pairing the Smoke Detecor 1 Launch the iMAXWELL app Tap the icon to add new device 2 Choose Smoke Detector 3 Give your device a name and location then tap Save 4 Press Pair and insert the batteries it will ...

Page 21: ...P Tap the tp add new device 2 Choose Outdoor Siren 3 Give your device a name and location then tap Save 4 Press Pair and plug adapter to power outlet It will automatically send out pairing signal When the pairing process completed the newly paired sensor is now display in the Home page section Veryfying the setup After complete the pairing tap the arm icon to activate siren in the home page Tap di...

Page 22: ...ame and location then tap Save 4 Press Pair and remove the plastic tab to send out the pairing signal When the pairing process completed the newly paired sensor is now display in the Home page section Veryfying the setup After complete the pairing dip the probe into a cup of water and alert indicator should appear on the main page section 3 4 ...

Page 23: ...d out the pairing signal When the pairing process completed the newly paired sensor is now display in the Home page section Verifying the setup Press the Disarm button the gateway will beep once Note Maintenance Function Disabling the system alarm when release the tamper button battery change Steps Program mode enter security code Press 9 remove keypad from the wall bracket change battery remount ...

Page 24: ...do not attempt to open the housing while the unit is exposed to water or wet conditions There are no user serviceable parts inside Refer servicing to qualified service personnel Avoid pointing the camera s directly at the sun or any moving objects that might unnecessarily cause the camera to record Camera Installation 1 Secure the camera stand on the stable surface 2 Mount the camera into camera s...

Page 25: ...fective in areas such as hallways and entry points where intruders may likely passing through 2 The Motion Sensor monitors movements up to 12 meters away with 110 degrees detection angle Make sure the Motion Sensor is angled facing with the least obstructions for best coverage 3 It is recommanded to place the Motion Sensor in the corner of the room and between 2 2 5 meters from the floor 2 2 5 met...

Page 26: ... receive an alert from the mobile device if the APP and sensor have been corrected installed Mounting Option B Mounting Screws 1 Fix the first mounting screw directly onto the door window frame A Place hang the larger piece on to the mounted screw remove the battery compart ment cover to fix the second mounting screw B 2 Open back cover of the small piece Use the mounting screws to fix the back co...

Page 27: ...nded to install the siren in a highly visible location with minimum obsticles near by for maximum visual sound alert A C power option is available therefore please select suitable installation location with reachable electrical outlet A B C ...

Page 28: ...pad s rear power connector secure the keypad onto the wall bracket 5 Installing the Outdoor Siren 1 First fix the mounting screws and secure bracket to the wall via the screw set supplied 2 With batteries inserted or adaptor 5V 1 5A not included plugged into the siren rear power connector secure the siren onto the wall 3 Secure the siren to the secure bracket via the bracket screw supplied ...

Page 29: ...2 With batteries inserted secure the sensor onto the wall screws 3 Place the probe unit to the location preferred in a upward position 7 Installing the Smoke Sensor 1 First fix the mounting screws and secure the bracket to the ceiling via the screw set supplied 2 With batteries inserted secure the sensor onto the bracket ...

Page 30: ...tem 3 Disarm Arm Away Arm Stay Tap here to arm disarm disarm stay the system 4 Recording video Tap to recording the video clip for 1 min 5 Sytem status Here is show the system status Disarm Arm Away Arm Stay 6 Temperature humidity info Here is show temperature humidity info 7 Device icon Tap on the device icon to enter the device edit 8 Hotkey Tap here to setup the device to turn on off 9 Add new ...

Page 31: ...u re not at home Access the settings to set Arm Away status select the device you would like to arm when deivces have been triggered Disarm Stay This function allows you to set to activate deactivate devices when you re at home Device On Arm Away Disarm Arm Stay Low Battery Device Offline Device Off Mag Open Mag Close ...

Page 32: ...o configure the basic settings including security modification video quality settings sensitivity settings and SD card settings Tap to take a snapshot Tap to recording the video clip Tap to access the camera edit setting Camera Recording Location Play to see the live view Connected status Tap to enable disable audio Live View Camera List Edit Setting Advance Setting ...

Page 33: ...ilable Wi Fi routers in the drop down list Choose the appropriate Wi Fi router and enter the Wi Fi router password if necessary Due to security concerns it is suggested to use the WPA WPA2 WPA2 PSK protocol for Wi Fi network Note 1 Change password in system information page accordingly 2 If you forget the Device Security Code press and hold the reset button to reset the system to factory default A...

Page 34: ...camera The power line frequency varies depending on geographic region It may cause image flicker if wrong frequency is selected Please check with local authorities for proper setting There are two type video color tone user can change the video color tone between warm yellow indoor and cool white outdoor Screen Orientation This section allows you to adjust screen orientation There are 4 options yo...

Page 35: ...his ensures the most up to date video recordings can be saved so that you won t miss any important information Device Information This section shows the device information about the camera including device version total size and available size of the memory card Note The system is optimized to Class 10 memory card A memory card with lower specification will decrease the recording and playback func...

Page 36: ...turn on off accordingly Follow the steps below to complete setup 1 Tap the schedule setting then add a time slot 2 Define start and end time 3 Click the days you prefer You can choose one day or click all 4 Tap the save when you re done 5 The schedule you configure will show on the schedule list you can also enable disable it Tap to turn on off the switch Setup the auto off time for scenario Tap t...

Page 37: ...and location and set the siren volume duration of the reaction 15 30 60 Sec after the sensor has been triggered Tap SAVE when you have done Motion Detector Here you can change device name and location Tap SAVE when you have done Tap to turn on off the siren ...

Page 38: ...ctions after setup such as activate single multiple cameras and sensors for recording and alert Tap here to access the scenario setup Tap here to activate deactivate the scenario Note The system will not send out any Email Alert or Push Notification when Sequence Scenario is in action ...

Page 39: ... s follow the steps below 1 Tap to select one of the initiator If from the list example door window contact 2 From the list tap to turn on off the follow uper Then example camera 3 Tap the Save when you re done Enable for scenario to function properly please make sure the sensor s in the list is activated a For camera you would want to check mark the Record so camera will record video and View for...

Page 40: ...ent section To identify exactly which device has been triggered including the time and the date Review recorded video file tapping on the camera triggered event list Tap the to start video file download Playback During the playback you can tap the PAUSE icon to pause play the video MUTE to deactivate activate the audio function You may also review recorded video file s with your PC ...

Page 41: ...iew which device has bee triggered And you can also turn off the siren by tapping Silence the alarm or emergency call Regarding the emergency contact you can enter a number of settings Tap here to silence the alarm Review the alert list here Tap to see the live view Tap here to call emerency contact ...

Page 42: ...er Notification Here you can enable disable the Push Notification fuction and set the Email Alert you would like to receive In the Email setting enter an effective email address to receive the Email Alert Both Email Push Notification are available for system Arm Disarm Part Arm and trigger events generated from camera motion sensor and door window sensor selected in the ARM PARTARM DISARM scenario...

Page 43: ... you can choose camera to record the video clip City Enter city name or zipcode the app will automatically research for location select one then tap SAVE Network Setup Setup the Internet protocol settings for the system This tick DHCP and all will be done itself Security Setup Here you can change your security code and admin password ...

Page 44: ...40 Firmware Updates Here you can check to see if any new updates are available Tap on the Update the app will beep twice when done About ...

Page 45: ... the repeater pairing process is complete To Deactivate the Repeater Mode 1 Unplug the repeater Smart Plug 2 Press and hold the button in front of the Smart Plug and plug the Smart Plug back to the outlet with the button pressed do not let go of the button until the LED begins to flash blue The LED indicator on the original repeater Smart Plug now should light up in blue indicating the repeater fu...

Page 46: ...ft powered on all the time Sensor malfunction Pair the sensor to gateway again Low Battery The batteries that power the sensor is in low power status Replace the batteries for the sesnor s Cannot remotely connect to the system from mobile device Check the Internet status LED above the Ethernet cable The orange LED indicates the network socket is powered on The RED LED indicates the network status ...

Page 47: ... no recurring monthly fees The system is wireless so no damages to existing structure Wide coverage from security and surveillance to safety and family care Truly designed for consumers The system is ready for operation minutes after opening the box Plug n Protect Maxwell offers one stop shopping and services since everything is designed and manufactured in house Bandwidth friendly the system requ...

Page 48: ...to make sure it is powered on and functioning also check its Ethernet coaxial cable make sure it is securely plugged in User may need to restart the router to secure the internet connection Contact internet service provide for assistance Check to see the smartphone tablet is connected with internet The MaxGuard Pro sensor is not functioning Check the battery is inserted correctly with the correct ...

Page 49: ...e sure to inform family members the new password Excellent for elders and children who do not have access to smartphone tablet Quick system ARM DISARM without any smartphone tablet Activate camera recording function with a single push Activate panic function with a single push and hold for 5 seconds Any family member have system it will go off for 3 minutes as well Where can MaxGuard Pro be instal...

Page 50: ...le you can setup less than a minute to have the water leak sensor in the basement to trigger the siren at the s immediately act to the situation The outdoor siren is very important as well since you may be in the backyard when something happens inside the house Your neighbor may notice the alarming siren and Why do I need the smart plug Similar to the effect of the indoor outdoor siren the smart p...

Page 51: ...two minutes to conserve its battery power otherwise the PIR will stay awake and continue to send off alert signal to the gateway and other MaxGuard Pro devices Why event list is informative and helpful The event list contains every triggered events as record including video events so not only you can tell exactly when something took place you can also playback the video events as well Since all th...

Page 52: ... cameras Besides streaming record video data two way audio night view snapshots you can also preset view angles for one touch no swiping control action required control Further you can setup to have certain sensor s to trigger any of the three preset view angels to automatically direct the view angle towards the sensor location for precise view record Besides for residential protection Why MaxGuar...

Page 53: ...pstairs hallway etc Can I install the four network cameras in different locations Absolutely yes The cameras can be located in different countries even and still be accessed monitored via single app just add the DID Security Code of the individual camera to the app Video events of different cameras can still be listed in the event list in time sequence despite of the time zone difference ...

Page 54: ...Piezo Siren Maximum 95dB Low Battery Monitoring Yes On device and transmitted to iMAXWELL APP Tamper Detection No Tamper Switch No Operating Environment Indoor Operating Temperature 10 50 C Operating Humidity 10 80 RH Dimensions 120mm H x 80mm W x 35mm D Panic Remote Model Number MW RM11 Signal Frequency 868 3 EU 916 8 US MHz RF Range 150M Battery Type 1 x CR2032 Battery included Battery Life Anti...

Page 55: ...ttery Life Anticipated life up to 2 years Low Battery Monitoring Yes On device and transmitted to iMAXWELL APP Tamper Detection Yes Rear Operating Temperature 0 40 C Operating Humidity 10 80 RH Dimensions 110mm H x 61 4mm W x 51 6mm D Door Window Sensor Model Number MW DW11 Signal Frequency 868 3 EU 916 8 US MHz RF Range 150M Battery Type 1 x CR2032 Battery included Battery Life Anticipated lifeup...

Page 56: ...tery included Battery Life Anticipated life up to 1 year standby mode Piezo Siren 85dB Smoke Chamber Photoelectric Tamper Detection Yes Front Operating Temperature 0 40 C Operating Humidity 10 80 RH Dimensions 120mm H x 120mm W x 35mm D RF Keypad Model Number MW WKP11 Signal Frequency 868 3 EU 916 8 US MHz RF Range 150M Battery Type 4 x AA Alkaline Battery included Battery Life Anticipated life up...

Page 57: ...D Outdoor Siren Model Number MW OS11 Signal Frequency 868 3 EU 916 8 US MHz RF Range 150M Power Source 4 x D Type Battery included or 5V 1 5A Power Adaptor optional not included Battery Life Anticipated life up to 18 months Supposed 1 trigger per month each time 3 minutes Piezo Siren Maximum 105dB Waterproof IP44 Low Battery Monitoring Yes On device and transmitted to APP Tamper Detection Yes devi...

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Maxwell MaxGuard Pro, Installation And Operating Instructions Manual

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