![background image](http://html.mh-extra.com/html/maxwell/maxguard-pro/maxguard-pro_installation-and-operating-instructions-manual_1746513049.webp)
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My smartphone/tablet cannot remotely connect to MaxGuard
Pro
.
•
Check to see if the smartphone/tablet is connected with internet. Activate the connection if is
set to off.
•
Check to see if the “airplane mode” is on, switch it off to resume internet connection.
•
Check to see if the internet connection is busy by using “Speed Test” app or website offering
the service.
•
If none of the above works, please reset the gateway by press and hold the reset button
located at the back of the gateway for 5 seconds. Do remember to add the gateway back to
the app afterwards.
•
For privacy concern, the system settings/password are not stored anywhere. After resetting
the gateway everything goes back to original default value, including Security Code. Make
sure to inform family members the new password.
•
Excellent for elders and children, who do not have access to smartphone/tablet.
•
Quick system ARM/DISARM without any smartphone/tablet.
•
Activate camera recording function with a single push.
•
Activate panic function with a single push and hold for 5 seconds. Any family member have
•
system it will go off for 3 minutes as well.
Where can MaxGuard
Pro
be installed?
•
Residential
•
Small business
•
•
Barn
•
RV
•
Summer home
I just got a new phone/tablet.
•
First delete the iMAXWELL app from the old phone. Go to App Store or Google Play to download
the iMAXWELL app to the new phone/tablet, re-install the gateway to the app and all previous
settings will remain.
Why must I change the factory default security code/password?
•
sorry. Having unique security code/password can only strengthen the privacy protection.
•
After establishing new and unique security code/password, please keep the information at a
again.