Contacting Matrox 47
Problems during application development
☛
Computer `hangs' or produces unwanted results while an
application is running
Sometimes, an EISA or ISA device might attempt to use the
same interrupt, registers, or memory space as PCI boards, and
this causes a conflict. Check for an interrupt, memory, or
register conflict:
■
Under Windows NT, go to
Windows NT Diagnostics
property page (found under
Start Programs
Administrative Tools (Common)
. Under the Resources
page, check for devices that are sharing an IRQ with your
Matrox frame grabber.
■
Under Windows 2000, right-click on
My Computer
, and
select
Manage
from the presented menu. From the
Computer Management
explorer window, display the
System Tools\ System Information\ Hardware Resources\
IRQs folder
.
Check for devices that are sharing an IRQ with
your Matrox frame grabber.
Contacting Matrox
Before contacting your local Matrox representative, Matrox
Sales Office, or the Matrox Imaging Customer Support Group,
you will need the following information:
■
A description of what happened.
■
Computer (motherboard) make and model number,
environment, and peripherals (especially boards sharing the
computer with your Matrox Meteor-II).
■
Your board’s serial number (printed on the bar code label),
and revision number.
Use the
Product Assistance Request Form
at the back of this
manual to record the necessary information.
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