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Partial or incorrect printing
Check the print settings
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Check that no area of the card design to be printed is outside the print margins.
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Check the document orientation (portrait or landscape) in the MagTek Print Driver configuration.
Check the interface cable
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If irregular characters are printed, check that you are in fact using the USB cable supplied with your device.
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Check the connection between the computer and the device.
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Try using another cable of the same type.
Check that the device is clean
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Clean the device, especially the cleaning roller.
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See the maintenance section.
Check that the cards are clean
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Store your cards protected from dust.
Check the ribbon
•
Check that the ribbon is fitted correctly.
•
Check that the ribbon spools freely.
Check the print head
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Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged.
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See the section on maintenance and troubleshooting.
If the problems persist, contact MagTek Support Services or visit the website at www.MagTek.com.
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