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6-3 Troubleshooting
Do not attempt to use tools or other items to repair your device in the event of problems, in case major damage is caused.
6.3.1 Printing Problems
Nothing prints
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Check the print driver
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Check that there is a print driver for your device in the Windows configuration.
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Check that the device is selected as the default device.
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Check the device’s power supply
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Check that the power cable is correctly connected to the device and to a working electrical socket.
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Check that the device is on and that the pushbutton is lit.
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Make sure you are using the power supply unit supplied with the device.
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Check the USB cable
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Check that the USB cable is connecting the device to your computer.
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Check the ribbon
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Check that the ribbon is fitted correctly and that the access door is closed.
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Check the cards
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Check that there are cards in the card feeder.
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Check that no cards are jammed in the device.
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Print a test card
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See elsewhere in this section for the procedure to be followed
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Blank card ejected
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Check the ribbon
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Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.
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The print head may be damaged
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Print a test card.
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If the test card does not print, contact MagTek Support Services for technical support or visit the website at www.MagTek.com.
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