9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 75
Error Message
Possible Causes / Suggested Steps
Get Sensors
Could not retrieve the sensor status from the controller board.
Possible cable disconnection from board to PC.
Pending
“Pending” is the status returned when monitoring a transaction. The
status will change to “Busy” after reaching the top of the queue.
Not Activated
The EC2000 has not been through the initial authorization process.
Contact MagTek Support Services.
Error Initializing
Initialization of the device failed.
Top Door Open
The top door is open. Close the top door. If still reporting, then
check the top door sensor.
Access Door Open
The access door is open. Close the access door. If still reporting,
then check the access door sensor.
Door Status Failed
The door sensor status was not returned from the Controller.
All Bin Full
The card output bin and card rejection bin are full. Empty both bins
or check the bin sensors.
Offline
The device is Offline and will not process cards until it is set to an
Online state. Close all doors and click the Status button to set to
Online.
Job Not Found
Could not find the requested transaction. Queue ID is invalid.
No Job
The transaction was not queued due to an error in the transaction.
DHCP Lease Could Not Be
Renewed, Error Code: 82
There is no network connection. Make sure the patch cable to the
device is connected and verify connectivity to the network.
