Magtek ExpressCard 2000 User'S Installation And Operation Manual Download

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MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350

www.magtek.com

ExpressCard 2000

Instant Issuance Card Personalization System

User Installation and Operation Manual

November 2014

Manual Part Number:

D99875600-50

REGISTERED TO ISO 9001:2008

Summary of Contents for ExpressCard 2000

Page 1: ...40 I Phone 562 546 6400 I Technical Support 888 624 8350 www magtek com ExpressCard 2000 Instant Issuance Card Personalization System User Installation and Operation Manual November 2014 Manual Part N...

Page 2: ...gTek Inc MagTek is a registered trademark of MagTek Inc ExpressCard 2000 is a trademark of MagTek Inc MagnePrint is a registered trademark of MagTek Inc Microsoft and Windows are registered trademarks...

Page 3: ...tion that is not specifically described in this manual or in other ExpressCard 2000 instructional documents published by MagTek DO NOT remove any of the covers or guards that are fastened with screws...

Page 4: ...o Receive the EC2000 17 4 2 How to Unpack the EC2000 17 4 3 How to Pack the EC2000 21 4 4 How to Ship the EC2000 22 5 Installation 23 5 1 Installation Checklist 23 6 Operation 27 6 1 Finding the Seria...

Page 5: ...Indent Printer 47 6 10 2 How to Install Remove the Indent Ribbon Cartridge 47 6 11 Processing Cards 48 6 11 1 How to Create Sample Cards 48 6 11 2 About Card Personalization Software 48 6 11 3 About T...

Page 6: ...2 How to Configure TCP IP Settings 63 8 2 Authorizing the Device 64 8 2 1 About Authorization 64 8 2 2 How to Manually Re Authorize the Device 65 8 3 Client Certificate Option 65 8 4 Passwords 65 8 4...

Page 7: ...ms 71 9 9 Troubleshooting Picture Alignment Problems 71 9 10 Troubleshooting Magstripe Encoding Problems 71 9 11 Troubleshooting Image Printer Ribbon Breaking 71 9 12 Troubleshooting Tipping 72 9 13 T...

Page 8: ...ty software solutions creating a complete secure instant issuance system for distributed locations that can be maintained and controlled centrally With the feature rich solution offered by EC2000 fina...

Page 9: ...output bin 7 Manual feed slot 8 Power button 9 Product serial number 10 Windows product key 11 Product identification tag 12 Power connector 13 Ethernet data port 14 Security anchor 15 XY transport p...

Page 10: ...ExpressCard 2000 Instant Issuance Card Personalization System User Installation and Operation Manual Page 10 Figure 2 1 EC2000 Components Isometric View Part 1 of 4 Figure 2 2 EC2000 Components Back V...

Page 11: ...ExpressCard 2000 Instant Issuance Card Personalization System User Installation and Operation Manual Page 11 Figure 2 3 EC2000 Components Top View Part 3 of 4 Figure 2 4 EC2000 Components Accessories...

Page 12: ...ils If the EC2000 is placed on a non level surface it will not work correctly Make sure the EC2000 s placement during normal operation will provide the physical clearances shown around the sides in Fi...

Page 13: ...r on the rear of the EC2000 can be attached to a security cable or chain If the device is installed in an enclosure in addition to the other requirements in this section the enclosure must provide suf...

Page 14: ...t to retrieve card processing transactions MagTek recommends selecting one of two internet connection topologies to support these processes In both topologies the EC2000 uses Secure Sockets Layer SSL...

Page 15: ...tation from which administrators can perform updates to the EC2000 At the administrator s discretion it may share a workstation with the card personalization software with some additional requirements...

Page 16: ...y and are beyond the scope of this document but some features will require the EC2000 to be configured a specific way to support them Card stock types The EC2000 can print to a variety of card stock t...

Page 17: ...e EC2000 will be installed see section 3 Planning for details b Obtain an appropriate wheeled carrier designed to safely move boxes like the EC2000 s c With a partner use the box s handles to lift it...

Page 18: ...User Installation and Operation Manual Page 18 Figure 4 1 Two Partners Lifting EC2000 Lid Figure 4 2 Using the EC2000 Lid Handles 3 Remove the accessory box contents shown in Figure 2 4 and set it asi...

Page 19: ...gure 4 3 EC2000 Foam Inserts 5 Open the EC2000 s anti static bag as shown in Figure 4 4 Figure 4 4 Removing Anti Static Bag 6 Rotate the box so the EC2000 s touchscreen faces away from the surface whe...

Page 20: ...your sales representative for replacement 10 Locate the tubular keys and test them both in the top access door s lock see section 6 5 Top Access Door Security for details Leave the top access door op...

Page 21: ...re they are intact and will protect the device from impact and weather during transport e Remove the small accessories box shown in Figure 2 4 and set it aside f Remove the top layer of packing styrof...

Page 22: ...e 2 4 in the accessories box 19 Seal the accessories box with packing tape 20 Lay the bottom layer of styrofoam flat in the EC2000 box with the hollow center facing up 21 Place the anti static bag on...

Page 23: ...Security for details b Remove the two thumb screws on the left side of the backplane see Figure 5 2 and remove the service access door on the bottom left side of the device c Locate the 3 8 inch diame...

Page 24: ...Card 2000 Instant Issuance Card Personalization System User Installation and Operation Manual Page 24 Figure 5 2 Thumb Screws to Unlock Left Service Access Door Figure 5 3 Left Service Access Door and...

Page 25: ...ack or network device b If the EC2000 will be used in demonstration mode use an Ethernet crossover cable to connect the EC2000 directly to the demonstration computer Figure 5 4 Connecting the EC2000 t...

Page 26: ...the image printer see section 6 8 Image Printer for details 12 If necessary install a tipper foil roll see section 6 9 Foil Tipper for details 13 If necessary install an indent ribbon cartridge see s...

Page 27: ...or in the upper left corner of the Help page see section 6 3 3 About the Help Page for details 6 2 Powering On Shutting Down and Restarting To power on the EC2000 press the round power button on the f...

Page 28: ...en on the front of the EC2000 can be operated using either the included stylus or a fingertip If the touchscreen accumulates smudges or fingerprints wipe it using a soft dry cloth If that fails to rem...

Page 29: ...list to see information about the device including serial number identification number ribbon information encoder and decoder information device options and the number of successful or failed transact...

Page 30: ...echanical key lock using a tubular key A touchscreen unlock function which authorized users can activate using the Case Door button By default the Case Door button is disabled In a typical installatio...

Page 31: ...key in the lock As a security measure it can not be removed when the top access door is unlocked 3 Grab the top access door s indented handles just in front of and just behind the lock Figure 6 7 Open...

Page 32: ...d top access door away from you to prop it open It is important that the top access door be open all the way not leaning on anything behind the device see Figure 6 9 Figure 6 9 Top Access Door In Open...

Page 33: ...nt of and just behind the lock to support it Be careful to keep your fingers within the indented handles and not in the space between the top access door panels otherwise your finger will be pinched w...

Page 34: ...oor press the Unlock Top Door button The EC2000 will click and display a countdown timer on the touchscreen during which the top access door will remain unlocked When the countdown timer reaches zero...

Page 35: ...lockdown mode after a user enters an incorrect set of passwords three times 6 7 Card Stock Figure 6 13 Card Stock Hopper and Blank White Card Stock 6 7 1 About Card Stock Note Although the EC2000 is e...

Page 36: ...hopper see section 6 7 Card Stock It will automatically feed each card off the bottom of the stack Card customization software can also specify that stock for a specific operation should be fed into...

Page 37: ...he EC2000 6 Open the hopper as follows see Figure 6 16 Figure 6 16 Opening Card Stock Hopper a Turn the hopper around so its clear loading door is facing you b Slide the gray door release lever locate...

Page 38: ...and is causing stock cards to stick together riffle the stack like shuffling a deck of cards to separate them 5 Orient the card stock with magstripes toward the floor facing the right wall of the hopp...

Page 39: ...nto the EC2000 in the release position Be sure the hopper is level and that all four lock pins on the bottom have inserted into the hopper deck 11 Slide the hopper into the locked position the directi...

Page 40: ...e section 6 8 2 How to Install Remove the Image Printer Ribbon To order ribbons specifically designed for use with the EC2000 contact your sales representative or see Appendix A Do not touch the color...

Page 41: ...o EC2000 Components for details 4 Press the image printer s release button to unlock it as shown in Figure 6 22 Figure 6 22 Unlocking the Image Print Head 5 Gently lift up the print head until it swin...

Page 42: ...he spool with all the ribbon on it is called the supply spool and the other end is the take up spool 2 Orient the ribbon so the supply spool is near the card stock hoppers The ribbon stretched between...

Page 43: ...2 Press the Menu button to open the Main Menu page 3 Press the Settings button to open the Settings Menu page 4 Press the Printer button to open the Printer Utility page 5 If you have not changed the...

Page 44: ...he Ribbon item in the navigator list g In the main area of the window change the Ribbon setting to match the ribbon you are using h Change the Front side and Back side settings setting to match the ri...

Page 45: ...what color foil you wish to install and obtain a new tipper foil roll 2 Open the top access door see section 6 5 Top Access Door Security 3 Locate the foil tipper on the inside front of the EC2000 se...

Page 46: ...n 12 Press the small yellow foil release tab at the end of the yellow spool to secure the new roll 13 Rotate the orange core until you can press it firmly onto the orange spool Continue rotating until...

Page 47: ...nt Ribbon Cartridge To remove an indent ribbon cartridge from the EC2000 s indent printer follow these steps see this YouTube video for a demonstration 1 Open the top access door see section 6 5 Top A...

Page 48: ...he simplest way to test the EC2000 is to create sample cards which does not require a network connection or any additional software To create a sample card follow these steps see this YouTube video fo...

Page 49: ...y direct the EC2000 to hold the transaction in a queue When it receives queued transactions the EC2000 s configuration determines whether it will immediately process them or hold them in the queue unt...

Page 50: ...troduction to EC2000 Components for help locating the card output bin 6 11 8 About the Card Rejection Bin When errors occur that prevent a card from being processed properly the partially processed ca...

Page 51: ...Hopper 8 but in most cases it is not exposed in the EC2000 s user interface Instead processes that prompt users to use the manual feed slot must be implemented in the card personalization software Se...

Page 52: ...the print head s useful life and to ensure excellent print quality Particular care must therefore be taken with cleaning Users must comply with the servicing and maintenance instructions as fully desc...

Page 53: ...on see section 6 8 Image Printer Figure 7 1 Removing the Card Cleaning Roller 5 Remove the cleaning roller see Figure 7 1 6 Unwrap the wipe and rub it gently over the entire surface of the roller Pay...

Page 54: ...the Image Printer Ribbon and close the image printer 5 Using the touchscreen navigate to Menu Maintenance to open the Maintenance Menu page 6 Press the Clean Printer button to launch the Printer Utili...

Page 55: ...rough objects Avoid touching the print head directly with your fingers as it could affect print quality or permanently damage the print head To clean the image print head follow these steps see this Y...

Page 56: ...Replacing the Image Print Head for details 7 2 Replacing the Card Cleaning Roller 7 2 1 About Replacing the Card Cleaning Roller The EC2000 s card cleaning roller located below the image printer s ri...

Page 57: ...During the print head s warranty period MagTek will provide free exchanges for defective print heads provided You have used only MagTek consumables ribbons and maintenance products You have followed t...

Page 58: ...open the Printer Utility page 13 Select the Command text box and use the on screen keyboard to enter the case sensitive command Pkn x where x is the print head kit code number you noted above then pr...

Page 59: ...is important to print and stamp the characters precisely on top of each other Occasionally after periodic maintenance or firmware updates embossed and printed characters may become misaligned Re alig...

Page 60: ...ning procedure you will need to notice subtle differences in alignment between embossed characters and the ink on top of them The easiest way to do this is to lay the card flat at eye height so you ar...

Page 61: ...the lower left corner appears to the right of the printed 0 decrease the Card X Offset setting and press the Save button g If the embossed 0 in the lower left corner appears higher than the printed 0...

Page 62: ...process for Font ID4 looking only at the first character of the string of front indented characters 15 Calibrate the Font ID1 X SPI and Font ID1 Y SPI steps per inch settings a Press the Print button...

Page 63: ...Call MagTek Support Services see section 9 Troubleshooting for contact information 3 If the EC2000 is not already displaying the Status page press the Status button 4 Press the Menu button to open the...

Page 64: ...g Error Machine is Deauthorized Contact MagTek Support Services to obtain default passwords and for instructions to authorize the device see section 8 4 Passwords for more information Every 24 hours a...

Page 65: ...to point authentication by refusing transactions from any card issuance workstation that does not have a certificate installed To configure the client certificate options follow these steps 1 From th...

Page 66: ...one press the E button to confirm The EC2000 will report prompt with Enter password X again and press E 8 Use the on screen keypad to enter the new password again This is to make sure the password wil...

Page 67: ...00 see that software s documentation or contact the company that provided the software For information on implementing card personalization software that can send transactions to the EC2000 contact Ma...

Page 68: ...ired setup passwords 6 Press the Expand All button to expand all entries in the list of settings in the middle of the page 7 Use the scrollbar to scroll through the list of settings in the middle of t...

Page 69: ...cards 6 Make sure each loaded hopper s card stock is loose enough that it moves when shaken 7 Make sure the card weights are inserted on top of the card stock in every hopper 8 Check the image printer...

Page 70: ...tion Checklist for details 2 Make sure the security certificate is valid and up to date See 8 1 Passwords for details 3 If unable to connect to the network try using the EC2000 s IP address instead of...

Page 71: ...e Printer Ribbon 9 9 Troubleshooting Picture Alignment Problems If the device is producing cards where some elements are misaligned 1 If embossed characters do not line up with printed characters foll...

Page 72: ...ly or press the embossed characters evenly and may need to be replaced Contact a qualified service technician to diagnose and fix the problem 9 13 Troubleshooting Ribbon Continuously Feeding If the ri...

Page 73: ...cannot continue because no card is present in the Encoder Possible card feed error from card stock hopper See section 9 6 Troubleshooting Card Feed Problems Move Card to Encoder Card did not transfer...

Page 74: ...ntroller board could not be initialized Possible cable disconnection from board to PC Get Configuration The internal device configuration file is corrupted Error Ejecting Card No card was detected at...

Page 75: ...e the top door If still reporting then check the top door sensor Access Door Open The access door is open Close the access door If still reporting then check the access door sensor Door Status Failed...

Page 76: ...rvice XY module card clamp did not fully open or close Possible cable disconnection or failed sensor Check to ensure that the card has cleared the path and if necessary clear the path If this problem...

Page 77: ...hen cards are stuck together because of static electricity or because a stock card is bent the EC2000 s image printer may fail to output a card properly When this occurs the EC2000 will report Error E...

Page 78: ...9 Troubleshooting ExpressCard 2000 Instant Issuance Card Personalization System User Installation and Operation Manual Page 78...

Page 79: ...ea Silver Ribbon 93400051 Silver monochrome image printer ribbon will produce up to 1000 cards 1 ea Gold Tipper Foil Roll 33070895 Gold tipper foil roll will produce up to 1800 cards 1 ea Silver Tipp...

Page 80: ...he card cleaning roller Minimum order of 12 1 ea EC2000 User Installation and Operation Manual 99875600 Manual providing instructions for planning installing configuring using and troubleshooting an E...

Page 81: ...s 163 seconds for 2 sided color images Card output bin capacity 10 cards at 30 mil thickness Card rejection bin capacity 20 cards at 30 mil thickness Duty cycle 50 cards per day 15 000 cards per year...

Page 82: ...indent Image printed embossing Embosser fonts FontID1 Farrington 7B from ISO IEC 7811 1 typically used for the account number on the front of financial cards FontID2 Gothic is used for the cardholder...

Page 83: ...e 83 Physical Characteristics Environmental Tolerance Operating temperature 65 F to 80 F 18 C to 27 C Operating relative humidity 20 to 80 without condensation Storage temperature 30 F to 100 F 1 1 C...

Page 84: ...the patch 1 On a workstation set up to allow connections to the EC2000 obtain access to the cab update file provided in the e mail from MagTek 2 Determine the EC2000 s IP address or DNS name see sect...

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