Magna BLUEPIRAT2, User Manual

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BLUEPIRAT2 | USER MANUAL/
page 76 of 82
15.3 Sending in defective devices
If your device needs to be return for repair, please complete the Service report for the device,
print it out and send it with the defective device directly to Mühlhausen for repair.
15.3.1 Service report
The service report is available as Word and PFD file:
Word: MagnaTelemotive-Servicereport.doc
PDF: MagnaTelemotive-Servicereport.pdf
Note: Please note that no repair can be performed if the service report is missing or incomplete.
A separate form is required for 'each' device!
15.3.2 Shipping address
Shipping address for repair devices:
MAGNA Telemotive GmbH
to. Repair Department
Industrie und Business Park
73347 Mühlhausen
-Germany-

Please make sure to ship the package on the basis of DDP (Delivery Duty Paid) and that
the total value of the loggers in the pro forma invoice is under 1000 euros.

The logger will be analysed and, if it is still in warranty, repaired and shipped back to
you. If the devices warranty is expired we will send you a quotation for the repair.

Please note that in the case of rejected quotations, the costs for analysis, function test
and shipping will be charged in form of a service charge of 205€ per data logger.

If you need help with shipping due to the included batteries, please follow the instruc-
tions in our BatteryGuide !
Attention: On devices with internal memory the data will be deleted after the repair!
You can find this information as well on our website at
https://sc.telemotive.de/4/en/servicecenter/faqs-support/support/
15.3.3 Batteries:
If you need help with shipping due to the included batteries, please follow the instructions in
our
BatteryGuide !
( https://sc.telemotive.de/4/fileadmin/bluepirat/support/BatteryGuide.pdf )