BLUEPIRAT2 | USER MANUAL/
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15.2.1
What is OTRS?
The Open Ticket Request System (OTRS) of MAGNA Telemotive GmbH enables our customers
to send inquiries and to report problems in a fast and easy way to our Customer Support, and to
monitor these inquiries via a proprietary account. The personal login-area also offers the possi-
bility to upload files to the corresponding inquiry.
15.2.2
Needed information in a ticket
If you notice any behavior with a MAGNA Telemotive GmbH product that does not correspond
to the expected process, you are welcome to inform us via our ticket system.
Please report only one problem per ticket and do not create collective tickets to keep a clear
overview.
In order to keep the processing time as short as possible for both sides, we would like to ask
you to provide the following data when creating the ticket, so that the analysis can take place
promptly.
15.2.2.1
Ticket | Checklist
Observed behavior
Exact time
Used hardware
Which system client / firmware version was used
Location
Reproducibility
Last Steps
Screenshots
Error Report
Offline data set
