Magna BLUEPIRAT2, User Manual

Page: 4 / 82

BLUEPIRAT2 | USER MANUAL/
page 4 of 82
14.12.1 CAN/FlexRay (D-Sub 44) (25M24C8LFR only) ............................................... 66
14.13 MOST25 / 150 Connector (optical) ........................................................... 68
14.14 MOST150 cPhy Connector (electrical) ..................................................... 68
14.15 Adapter cable for Remote Control Voice (RCV) ....................................... 69
14.15.1 Connection to Remote Control Voice ............................................................... 69
14.15.2 Contacts of the Remote Control Voice cable ................................................... 70
14.16 Pinning of the FCI connector for the Ethernet-Kit ..................................... 70
15 Support .............................................................................................. 71
15.1 Service Center ................................................................................................ 71
15.2 OTRS Ticket system ....................................................................................... 71
15.2.1 What is OTRS? ............................................................................................... 72
15.2.2 Needed information in a ticket ......................................................................... 72
15.2.2.1 Ticket | Checklist .................................................................................... 72
15.2.2.2 The points in detail ................................................................................. 73
15.2.3 Sending Inquiries ............................................................................................. 74
15.2.4 Login and Initial Steps ..................................................................................... 74
15.2.5 Adding Files .................................................................................................... 74
15.2.6 Search Function .............................................................................................. 75
15.2.7 Closing a ticket ................................................................................................ 75
15.2.8 Contact ............................................................................................................ 75
15.3 Sending in defective devices .......................................................................... 76
15.3.1 Service report .................................................................................................. 76
15.3.2 Shipping address ............................................................................................. 76
15.3.3 Batteries: ......................................................................................................... 76
15.4 Release info
– informed just in time ................................................................ 77
16 Abbreviations .................................................................................... 78
17 List of figures .................................................................................... 80
18 List of tables ..................................................................................... 81
19 Contact .............................................................................................. 82