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4.3. Installation and Operational
Troubleshooting
The table below is intended for problems related to the fire and its gas controls. It is a guide
only and does not take into account every eventuality. Servicing must be carried out in
accordance with the current Gas Safety (Installation and Use) Regulations, by a competent
person.
It is recommended that the purchaser seek the advice of the original installer in case of
encountering any problems.
Symptom
Cause
Remedy
No spark appears at
the electrode
a)
Electrode cracked or broken Replace electrode
b)
HT lead shorting out on
burner body
Establish where spark is
occurring and insulate or re-
route lead accordingly.
c)
Faulty spark generator
Replace valve (
Manual and
Remote Control Models
)
Piezo operates
normally but pilot will
not light
a)
No gas supply
Check isolation valve/supply
b)
Pilot jet blocked
Replace pilot jet
Pilot lights, but goes
out when control is
released
a)
Loose thermocouple
connection at control valve
end
Remake thermocouple
ensuring the connection is
firm
b)
Faulty Thermocouple
Replace thermocouple
c) Cold Day / High Winds
Attempt to relight the pilot
Pilot and main burner
go out when control is
set to high position
a)
Gas supply partially blocked
Locate restriction and
remove faulty section
b)
Too many bends on gas inlet
pipe
Increase diameter and/or
reduce the number of bends
c)
Pilot jet partially blocked
Clean pilot jet.
d)
Restriction at Isolation valve
Ensure valve is fully open
and that internal diameter is
sufficient and free from
grease
Warning
: If you are in any doubt about the clearance of fumes, you must stop
using the appliance immediately and seek expert advice. Do not use appliance
until the fault has been rectified.
