DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Issue 2 June 1999 B-1
B
Documentation Library
This appendix contains a list, by main menu category, of all the user documents available on the DEFINITY
ProLogix Solutions Document Library CD. These documents are also listed in the CD insert booklet.
To order paper copies of these or other DEFINITY documents, contact the Lucent Technologies Publications
Center at the address and phone number on the back of the title page of this document. A complete list of
Business Communications Systems (BCS) documents is available on the World Wide Web. Ask your
account representative for the web address.
To order additional copies of the documentation library CD, contact the Lucent Technologies Publications
Center and use documentation ordering number 555-235-807, Issue 2.
Call Center
ACD Agent Instructions, Issue 5, 555-230-722, 107575227
ACD Supervisor Instructions, Issue 4, 555-230-724, 107575235
Basic Call Management System (BCMS) Operations, 555-230-706, 107776213, Issue 2
Basic Call Management System (BCMS) Vu User’s Guide, 585-217-100, Issue 2
Call Vectoring/Expert Agent Selection (EAS) Guide, 555-230-521, 108215732, Issue 3
Summary of Contents for DEFINITY ProLogix Solutions
Page 1: ...DEFINITY ProLogix Solutions Release 2 0 Overview...
Page 2: ...Copyright 1997 1998 by Lucent Technologies All rights reserved...
Page 104: ...5 Automatic Call Distribution ACD Figure 2 A Basic Example of Automatic Call Distribution...
Page 122: ...6 Medium Range Mobility Solution Figure 3 TransTalk 9000...
Page 125: ...6 Long Range Mobility Solutions Figure 4 Long Range Mobility Solutions...
Page 130: ...6 Starter Application Package...
Page 228: ...B Telephones...
