DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Issue 2 June 1999 x
Basic Call Management System Vu . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Call Center Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Call Center Deluxe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Call Center Elite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
CentreVu Virtual Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
CentreVu Advocate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
CentreVu Compact Call Center Drop-In Solutions . . . . . . . . . . . . . . . . . 5-25
6 Wireless Solutions
6-1
Medium Range Mobility Solution. . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Long Range Mobility Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
DEFINITY Wireless Business System R2 - PWT . . . . . . . . . . . . . . . . . . . . . . . . 6-6
DEFINITY Wireless Business System - DECT Adjunct . . . . . . . . . . . . . . . . . . . . 6-7
Starter Application Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
7 Computer Telephony Integration Solutions
7-1
Server-Based Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Third-Party Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
PassageWay Direct Connection Solutions. . . . . . . . . . . . . . . . . . . . . 7-6
PassageWay Telephony Manager R2.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
PassageWay Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Summary of Contents for DEFINITY ProLogix Solutions
Page 1: ...DEFINITY ProLogix Solutions Release 2 0 Overview...
Page 2: ...Copyright 1997 1998 by Lucent Technologies All rights reserved...
Page 104: ...5 Automatic Call Distribution ACD Figure 2 A Basic Example of Automatic Call Distribution...
Page 122: ...6 Medium Range Mobility Solution Figure 3 TransTalk 9000...
Page 125: ...6 Long Range Mobility Solutions Figure 4 Long Range Mobility Solutions...
Page 130: ...6 Starter Application Package...
Page 228: ...B Telephones...
