Lucent Technologies DEFINITY ProLogix Solutions, Overview

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3 Call Accounting Systems
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-12
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INTUITY Call Accounting System
If you are using any of the INTUITY voice messaging products, the INTUITY
Call Accounting System is probably the best call accounting solution for you.
The system works exclusively with INTUITY products, which reside on MAP5P,
MAP/40, or MAP/100 computers. (For more information on INTUITY products,
see Chapter 4, “Messaging/Voice Response Solutions.”) Offering many of same
features as the Call Accounting System for Windows, the system also serves to
help integrate your INTUITY applications.
You can use the INTUITY Call Accounting System to optimize DEFINITY
ProLogix Solutions’ resources, detect toll fraud, and allocate costs. More creative
applications of the system’s reporting capabilities include:
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measuring response of advertising campaigns by assigning an account number
for the media (radio, television, etc.) that prompted incoming calls.
~ increasing productivity by tracking the costs of telemarketing and customer
service calls
~ detecting and finding the cause of abandoned calls
The system can handle up to 500 extensions.
INTUITY Call Accounting System also supports an optional Hacker Tracker
module.