Lucent Technologies CentreVu Explorer II, User Manual

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CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-31
Vector Command A vector step that describes the action to be
executed for a call (for example, “Queue to
main”, “check backup”, “disconnect”).
Vector Directory
Number (VDN) An extension number that enables calls to
connect to a vector for processing. A VDN is
not assigned an equipment location. It is
assigned to a vector. A VDN can connect calls
to a vector when the calls arrive over an
assigned automatic-in trunk group, dial-
repeating (DID) trunk group, or ISDN trunk
group. The VDN by itself may be dialed to
access the vector from any extension
connected to the switch.
Vector Step One processing step in a vector. A vector step
consists of a command and one or more
conditions or parameters.
Vector Step Condition A condition accompanying a vector command
that defines the circumstances in which the
command will be applied to a call.
VOA See
VDN of Origin Announcement.
Voice Response Unit
(VRU) A switch that routes calls to a VRU adjunct
computer that provides interactive voice
related services to inbound callers.
Voice Terminal A telephone set, usually with buttons, that
gives an agent some control over the way calls
are handled.
VRU See Voice Response Unit.