Lucent Technologies CentreVu Explorer II, User Manual

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CentreVu Explorer II Version 1.0 User Guide
Introduction
Overview of New Features
1-12
Some elements (such as, Agents and Splits) have more than one possible “role.”
That is, an agent can be an “Answering Agent,” an “Originating Agent,” or the
“Last Observer.” A Split can be: (1) Primary, (2) Secondary, or (3) Tertiary. For
example, you can ask CentreVu Explorer II to:
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“Return all records that Agent--Mark Grace touched this week”
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“Show me all traffic to Split 10 for Wednesday, May 3, 1999, where calls
were transferred or conferenced.”