Lucent Technologies CentreVu Explorer II, User Manual

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CentreVu Explorer II Version 1.0 User Guide
Introduction
Query and Reporting Frames
1-31
Selecting Search Criteria Information
1
To provide the Search Criteria, do the following:
1. From the Management System pull-down menu, select the management system
you want to use.
The default value is All. Selecting options other than “All” reduces the number
of synonyms available for selection. This is useful for large call centers who
want to minimize the scrolling required to select the management systems. For
example, if you are an answering agent looking for an agent in ACD1, select
that Automatic Call Distribution (ACD). Selecting specific management
systems reduces the synonyms available.
When only one management system is available, the Management System pull-
down field does not display.
2. From the ACD pull-down menu, select the ACD you want to use.
The default value is All. Selecting specific ACDs reduces the synonyms
available for selection within a Call Management System (CMS).
3. Select the New Window check box if you want the ability to open multiple new
frames.
If you do not check this box, only one frame populates.
4. In the Begin Date drop-down list, select the date or dates (MM/DD/YYYY)
you want to use to populate the query.
5. In the End Date drop-down list, select the date or dates (MM/DD/YYYY) you
want to use to populate the query.
6. In the Begin Time text box, enter the time you want to start the search (for
example, 12:00AM).
7. In the End Time text box, enter the time you want the search to end (for
example, 11:59PM).
8. In the Max Rows Returned text box, enter the number of rows of data you want
to display (for example, 30).