Lucent Technologies CentreVu Explorer II, User Manual

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CentreVu Explorer II Version 1.0 User Guide
Query Results
Creating Cradle-to-Grave Reports 8-9
Using Cradle-to-Grave Reports
8
You can use Cradle-to-Grave reports to view specific events for each segment of a
call. Cradle-To-Grave reports support calls from:
●
One ACD
●
Multiple ACDs within a CMS
●
Multiple CMSs.
Once records are returned from a query, you may click on the Cradle-to-Grave
(C>G) icon for a Call ID or UCID to view specific events for all segments of the
call.
Note:
Cradle- To-Grave reports support calls from multiple CMSs only from call
segments originating from CentreVu CMS Version R3V6. This version of
CMS supports Universal Call Identification (UCID). UCID stays with a
call segments together across multiple CMSs. For more UCID information,
see the CentreVu® Call Management System, Release 3 Version 8, External
Call History Interface (585-210-912) document for details.