Lucent Technologies CentreVu Explorer II, User Manual

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CentreVu Explorer II Version 1.0 User Guide
Introduction
A Quick Start to CentreVu Explorer II
1-46
A Quick Start to CentreVu Explorer II
1
If you are an experienced CentreVu Explorer user, click on the following options
from the Navigator frame.
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Administration—to access frames to do any of the following:
— Choose fields to display in query results
— Add, view, and edit agent names and login IDs
— Add or edit VDN names, split/skill names, or Reason Codes.
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Explorer Classic—to use the “ad-hoc” query capabilities of previous versions
of CentreVu Explorer.
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Agent in Focus to access predefined queries for common reporting scenarios.
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Custom Query Builder—to build and customize queries. This is a new
program to CentreVu Explorer II. See Chapter 5, “Custom Query Builder,” in
this guide for more details.
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Standard Queries—to provide publicly available queries built through Custom
Query Builder.
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User-Defined Queries—to access queries built in Custom Query Builder.
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Help Topics (a submenu from Help)—to access CentreVu Explorer II on-line
help.
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Help About (a submenu from Help)—to access the frames for:
— Checking the version and license numbers
— Setting up the session
— Enabling the Java plug-in option.
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Glossary (a submenu from Help)—to access glossary help topics.