Call Center Solution: Handle Any Media
CentreVu® Advocate Release 8 User Guide
Implementation
4-7
Split/Skill Call
Profile Setup
Dialog Box
4
Use the Split/Skill Call Profile Setup dialog box, shown below, to specify
an acceptable service level for calls to wait in queue before being
answered and to define the service level increments for splits/skills. The
Split/Skill Call Profile Setup dialog box is accessible from the
Commands controller item, under Call Center Administration.
Field Descriptions
4
Use the following table for existing split/skill Acceptable Service Level
administration. New splits/skills must be initially administered on the Hunt
Group form.
If the information on the Split/Skill Call Profile Setup Dialog Box is
changed through
CentreVu Supervisor, it must also be changed on the
DEFINITY forms. See Chapter 11, “Administer CentreVu
®
Advocate on
DEFINITY
®
ECS” for more information.
NOTE:
