Call Center Solution: Make Average Speed of Answer More Uniform
CentreVu® Advocate Release 8 User Guide
Implementation
7-5
2. Select the agent template in the Select Agent/Template dialog box.
The Change Agent Skills dialog box will display with the skill profiles
for that template displayed.
3. Select the Agent Name(s)/Login ID(s) check box and enter up to
50 agents in the agent field or select up to 50 agents using the drop-
down list or Browse dialog box.
4. Select OK.
CentreVu Supervisor will buffer the change agent skills requests and
send them to the switch one at a time. A status dialog box will
display with the status of each agent request.
