Glossary
CentreVu® Advocate Release 8 User Guide
GL-23
A prioritized list of agent skills administered for a VDN that are required or
preferred for the answering agent. VDN Skill Preferences represent the
requirement that a call be routed to an ACD agent with a particular ability
or set of abilities.
Voice Terminal
A telephone set, usually with buttons, that gives an agent some control
over the way calls are handled.
Weekly Data
Daily data that have been converted to a weekly summary.
Window Count
The number of primary windows that can be open at any one time.
Write Permission
The CMS user can add, modify, or delete data and execute processes.
Write permission is granted from the User Permissions subsystem.
Zero (0) Skill (Generic 2.2
with EAS)
Every skill that ends with a “0” is called a zero skill. The zero skill is the
first skill for each skill group.
