Call Center Solution: Control Agent Time in Skill
CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
9-12
Input Fields
9
The following table describes the input fields on historical Graphical
Average Positions Staffed report input windows. You must fill in the report
input window to run the report.
Item
Description
Skill:
Fill in the Skill input name or number for
which you want to run the report. You can
enter a skill name only if the name has
been defined in Dictionary.
Refresh Every <#>
Seconds
Enter the number of seconds (3 to 600) to
specify how rapidly
CentreVu CMS should
update the report data.
The default for the Refresh Every <#>
Seconds: field in this window is your
assigned minimum refresh rate plus 15
seconds. To find out what your minimum
refresh rate is, or to change it, check with
your
CentreVu CMS administrator.
Enable Report
Thresholds
Check the Enable Report Thresholds
option to start the report with report
thresholds running. Uncheck the option if
you do not want to run report thresholds.
Run Minimized
Check the Run Minimized option to run the
report in a minimized window. Uncheck
the option to run the report at full size.
