CentreVu
®
Advocate Database Items and Calculations
CentreVu® Advocate Release 8 User Guide
Split/Skill Database Items
13-11
GNINAUX0
The current number of greatest need POSITIONS that are in
AUX with reason code 0 (zero) for all splits/skills including
greatest need agents on AUXIN/AUXOUT calls. For ECS with
EAS and later ECS switches, reason code 0 (zero) is for
"system" AUX work when reason codes are active. For switches
without EAS and for releases prior to ECS, GNINAUX0 will be
the same as GNINAUX.
S
GNINAUX1-9
The current number of greatest need POSITIONS that are in
AUX with the reason codes 1-9 for all splits/skills including
greatest need agents on AUXIN/AUXOUT calls. Available on the
ECS and later
S
GNONACD
The number of greatest need agents logged into the split/skill
who are on inbound and outbound ACD calls for the split/skill.
Available on the R6 ECS and later.
S
GNONACDAUXOUT
The current number of greatest need POSITIONS that are on
AUXOUT calls with an ACD call on hold for this split/skill. For
greatest need agents in multiple skills with multiple call handling,
the last call the agent put on hold was for this skill. Available for
Generic 3 switches.
S
GNONACDOUT
The current number of greatest need POSITIONS that are on
outbound calls placed by an adjunct to this split/skill. Available
for Generic 3 switches with the ASAI feature.
S
GNONACWIN
The current number of greatest need POSITIONS that are in
ACW for this split/skill and on inbound extension calls. These
greatest need agents also appear in INACW. GNONACWIN
includes agents receiving extension calls from ACW associated
with split/skill ACD calls and from ACW not associated with an
ACD call.
S
GNONACWOUT
The current number of greatest need POSITIONS that are in
ACW for this split/skill and on outbound extension calls. These
agents also appear in INACW. GNONACWOUT includes agents
making extension calls from ACW associated with split/skill ACD
calls and from ACW not associated with an ACD call.
S
Database Item
Description
Item
Type
