Lucent Technologies CentreVu Advocate, User Manual

Page: 244 / 338

Administer CentreVu
®
Advocate on DEFINITY
®
ECS
CentreVu® Advocate Release 8 User Guide
Administering Call Selection
11-12
11. At the command line prompt, type
change agent-loginID
xxxxx
and press . (“xxxxx” is the loginID for the agent you
want to change.)
The Agent LoginID form appears
.
12. Assign this agent to the skill as a reserve agent by doing the
following:
a. In an available space of the SN (Skill Number) column, enter
the number of the skill for which you want this agent on
reserve.
b. In the RL (Reserve Level) column, in the space next to the skill
number, enter one of the following:
●
1
, if this agent will be activated at the Level 1 Threshold.
●
2
, if this agent will be activated at the Level 2 Threshold.
13. When you finish, press
to save your changes.
14. Repeat steps 7–9 for each agent you are assigning as a reserve
agent for the skill.
To make station administration easier, leave Auto Answer for
reserve agents’ stations set to the default and control auto answer
for the agents from the Auto Answer field on the Agent LoginID form.
When EAS is optioned, agents’ auto answer setting overrides the
setting of the station they log into.
Return
change agent-loginID xxxxx Page 1 of 1
AGENT LOGINID
Login ID: _____ AAS? _
Name: _________________________ AUDIX? _
TN: ___ LWC Reception: _______
COR: _ AUDIX Name for Messaging: _______
Coverage Path: ____ Messaging Server Name for Messaging: _______
Security Code: ____ LoginID for ISDN Display? _
Direct Agent Skill: ___ Password: _________
Call Handling Preference: ___________ Password (enter again): _________
Service Objective? _ Auto Answer: ______
SN RL SL PA SN RL SL PA SN RL SL PA SN RL SL PA
1: __ _ __ ___ 6: __ _ __ ___ 11: __ _ __ ___ 16: __ _ __ ___
2: __ _ __ ___ 7: __ _ __ ___ 12: __ _ __ ___ 17: __ _ __ ___
3: __ _ __ ___ 8: __ _ __ ___ 13: __ _ __ ___ 18: __ _ __ ___
4: __ _ __ ___ 9: __ _ __ ___ 14: __ _ __ ___ 19: __ _ __ ___
5. __ _ __ ___ 10: __ _ __ ___ 15: __ _ __ ___ 20: __ _ __ ___
WARNING: Agent must log in again before skill changes take effect
Enter
NOTE: