BASIC CALL HANDLING
continued
Putting a Call on Hold
To put a call on System Hold:
●
Press the [
FLASH
] button on the Remote Unit once.
You hear intercom dial tone. The call is on hold. Do not hang up the Remote
Unit while the call is on hold. If you do hang up the Remote Unit, the phone
will ring. Answering the ring will reconnect you to the held call.
To retrieve a call from System Hold:
1 Hang up the Remote Unit in the cradle, or press the [
PHONE
] button.
The call “rings back.”
2 Lift the Remote Unit from the cradle, or press the [
PHONE
] button.
You are reconnected to the held call.
Transferring a Call
To transfer a call with an announcement:
1
2
3
While active on the call, press the [
FLASH
] button down once.
You hear intercom dial tone. The call is put on hold.
Dial the 2-digit number of the extension to which you want the call transferred.
When someone answers, announce the call. If the call is accepted, hang up.
If no one answers, press the [
FLASH
] button and you are reconnected to the
caller. Or, hang up, and the call will ring back. (If the person who refused the
transfer does not hang up, press the [
FLASH
] button again and you will be
reconnected with the call.)
To transfer a call with no announcement:
1
2
3
While active on the call, press the [
FLASH
] button once.
You hear the intercom dial tone. The call is put on hold.
Dial the 2-digit number of the extension to which you want the call transferred.
When you hear ringing, hang up the Remote Unit in the cradle, or press the
[
PHONE
] button.
If no one answers, the call will ring back (if Transfer Return is active).
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