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Section
9
.
Troubleshooting
Check the live connections
Only one connection is allowed simultaneously. Check whether there is another open
connection (e.g. opened router web interface, running control software over Ethernet). Try
restarting the router if you have no other option.
9.4.
Picture is not displayed or distorted
Check the cables (DVI)
Due to the high data rates, the cables must fit very well. DVI connectors have to be locked
with screws, no tensions or breaches are allowed. If your source or display has more
connectors then make sure that the proper input port is selected.
Check the cables (TP)
Due to the high data rates, high quality cables must be used. It is recommended to use
Cat6 or Cat7 S/FTP cables.
Check the crosspoint matrix
Check the connection between the input and output port either on the front panel or from
web or the control software. Check whether the output is muted or not.
Check EDID related problems
Maybe your display device is not capable of receiving the sent video format. Try emulating
your display device’s EDID to the source.
Check the source
Check whether your source is powered on and configured properly. The HDMI output can
be turned off on most DVD players. If the source is a computer, then verify that the DVI
output is selected and active. Try restarting your computer; if you get a picture during the
booting process, you have to review the driver settings.
9.5.
Bootload
The Bootloader cannot find the matrix
The Bootloader software always queries the PC’s primary Ethernet adapter (which is
usually the adapter that is connected to the Internet) for available Lightware devices. It is
recommended to disable every other Ethernet device (secondary LAN, Wi-Fi, 3G modem)
for the time of the upgrade. If the Bootloader cannot find the Lightware device because the
device is connected to the secondary Ethernet adapter (cross UTP connection), you need
to disable the primary adapter (Internet). This way the Ethernet adapter which is connected
to the Lightware device will become the primary adapter and the Bootloader can query it
for Lightware devices. If you disable an Ethernet adapter while the Bootloader is running,
you need to restart the Bootloader to be able to query the Ethernet adapter again.
A second option in this case is that if you know the IP address and port number of the
Lightware device, you may use the Add IP button above the Available Devices on Ethernet
window.
Upgrade FAILED
If the connection is unreliable and the Bootloader cannot communicate with the Lightware
device, then the
“Upgrade failed!”
warning messages appears.
The Bootloader retries the transmission 3 times. If it doesn’t succeed, then the upgrade
procedure will have FAILED. In this case exit the Bootloader, try to establish a reliable
connection with the Lightware device and repeat the upgrade process. It may happen that
when you try to find the device again, the Available devices window will only show the IP
