Lightware MMX6x2-HT200, User Manual

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9. Troubleshooting MMX6x2-HT series – User's Manual 81
Symptom Root cause Action Refer to
Audio signal
No audio is present on
output
Other audio port is
switched to the output
Check the audio settings of
both the input and output
ports.
4.4.4
4.4.5
5.5.7
LW3 7.5
Output port is muted Check the output port
properties.
4.4.5
5.5.7
LW3
7.5
Analog audio input/output:
volume is set very low
Check the Analog audio input/
output port settings (Volume).
4.4.4
4.4.5
5.5.7
LW3
7.5.2
7.5.5
Not the corresponding
audio sounds
Other audio port is
switched to the output
Checked not only the audio
settings of the output port but
the input ports', too.
4.4.4
4.4.5
5.5.7
LW3
7.5.2
7.5.5
HDMI output signal
contains no audio
HDMI mode was set to DVI Check the properties of the
output port and set to HDMI or
Auto.
4.4.5
5.5.8
DVI EDID is emulated Check the EDID and select an
HDMI EDID to emulate.
5.8
LW3
7.11
Symptom Root cause Action Refer to
RS-232 signal
Connected serial device
cannot be controlled
Cable connection problem Check the connectors to fit
well; check the wiring of the
plugs.
3.3.3
Serial settings are different Check the port settings of
the matrix and the connected
serial device(s). Pay attention
to link and/or local ports.
5.9.1
LW3
7.6
No RS-232 signal on
output
RS-232 data transmission
is available between the
local RS-232 port and the
LAN port (not TPS port).
Operation mode of the local
RS-232 can be Command
Injection and enabling of the CI
mode can be also applied.
5.9.1
LW3
7.6.6
Ethernet
No LAN connection can be
established
Incorrect IP address is set
(direct connect)
Restore the factory default
settings (with fix IP).
4.4.1
5.11.3
LW2 6.2.11
LW3 7.3.8
IP address conflict Change the IP address to a not
reserved one or enable DHCP
if DHCP server exists in the
network.
4.4.2
5.11.2
LW3
7.9
Event Manager
Action does not start,
although condition is
completed.
Too much delay was set. Check the delay setting on the
event Event Editor window. Try
it again with zero delay (do not
forget verify with
Apply
button).
5.10.1
The event was not verified/
enabled.
Both Condition and Action
(and optionally the Delay) need
clicking to verify them. Check
if the Event is Enabled on the
Events tab.
5.10.1
  
