LightPointe AireLink 60, Installation And User Manual, Page: 131 / 133

AireLink

60 Installation and User Manual Rev. D Technical Support
Page 131
13 TECHNICAL SUPPORT
Be sure to fill out the following checklist before calling your reseller on contacting LightPointe Technical
Support.
General Information Your Installation

Application (Fast Ethernet or GbE)?

Distance?

How long has system been in operation?
How does the error show up?

Temporary/permanent error?
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Is error observed for the first time?
How was the weather when error showed up?

Weather conditions (rain, fog, snowfall)

Outside temperature
Status of LEDs (on radio unit user panel)

Is the power LED on (green)? Yes/No

Is the RF ON LED on (green)? Yes/No

Is the RF SYNCH. LED on (green)? Yes/no

Do you see the network link/activity LED ON? Yes/No
Status in AireLink  Manager

AireLink  Manager connection ok? Yes/No

What is the Link Status of the RF link? Up/down

Is RSSI power value displayed? Yes/No If yes, what is the reading in dBm?

What is the TX, RX and modem lock status?

Is temperature value displayed? Yes/No If yes, what is the reading in O C?

Can you see the RMON counter status? Yes/No If yes, do you see any CRC errors?
What type of system is installed?

Integrated antenna or 1 or 2 foot ext. antenna?
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Model number
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Serial number