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84

Troubleshooting

Lexmark Z65

Lexmark Z65n

Printer overview

Basic printing

Printing ideas

Maintenance

Troubleshooting

Notices

Index

Using this

Guide...

www.lexmark.com

Printer does not feed envelopes or specialty paper

Make sure:

•

Your printer feeds paper without problems. If it does, load the envelopes or specialty
paper vertically against the right side of paper tray 1. Squeeze and slide the paper
guide to the left edge of the envelopes or specialty paper. Press the paper tray 1
button once to select it. For help, see

Printing ideas

.

•

You select the appropriate envelope or specialty paper size in the

Page Setup dialog

box

and the appropriate paper type in the

Print dialog box

.

•

You are using a specialty paper or envelope size supported by your printer.

•

Your software application is designed to print envelopes. For help, check your
software application documentation.

•

The envelope or specialty paper is not jammed. For help, see

Printer has a paper

jam

.

•

Your printer is not being held or paused. To check the printer status:

a

From your desktop, click the Lexmark Z65 printer icon.

b

From the Printing menu, make sure Start Print Queue is selected.

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Summary of Contents for Z65

Page 1: ...Printer overview Using this Guide www lexmark com Basic printing Printing ideas Maintenance Troubleshooting Notices Index Z65 Z65n Color Jetprinter Online User s Guide for Mac OS 8 6 to 9 2 ...

Page 2: ... other parts of this Online User s Guide Click the arrows at the bottom of the screen to move forward and backward through the pages Searching 1 From the Acrobat Edit menu choose Find 2 In the Find What box type the word or phrase you want to search for 3 Click Find Printing From the Acrobat File menu 1 Choose Page Setup select the Landscape orientation button and then click OK 2 Choose Print spec...

Page 3: ...iew Printer overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Understanding the printer software Understanding the printer parts ...

Page 4: ...se the Page Setup dialog and the Print dialog For more information on which settings to select for your document see Printing ideas When you installed the printer software the Page Setup and Print dialog boxes were set to these default settings Note Your printer has paper type sensing capability that automatically detects most paper types For more information see Using the paper type sensor Print ...

Page 5: ...mark Z65 Lexmark Z65n Using this Guide www lexmark com Page Setup dialog box While the document you want to print is open use the Page Setup dialog box to select settings such as paper size To customize the settings in the Page Setup dialog box 1 From the File menu of your software application choose Page Setup ...

Page 6: ...ngs click Help When you are finished click Done 3 Click OK to apply the settings and close the Page Setup dialog box From the pop up menu in the upper left choose Select When you want to General Paper Size Choose a paper size or create a custom paper size Scaling Change the scaling value of the document Valid values are between 25 and 400 Orientation Choose between portrait and landscape Watermark...

Page 7: ...ex Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Print dialog box While your document is open you can use the Print dialog box to select settings that affect the appearance of your document To customize the settings in the Print dialog box 1 From the software application File menu choose Print ...

Page 8: ...Choose a paper source Tray 1 Front Tray 2 Rear or Printer Setting which lets you choose a tray by pressing either paper tray button on the printer Collated Sort multiple copy jobs Pages Print all of the pages in a document or print a range of pages Wait for pages to dry Add more time between pages as they exit the printer Select this option when you want to keep documents from smearing Revert to D...

Page 9: ...igher print quality settings result in better quality documents but take longer to print Paper Type Tray 1 Front Specify the type of paper loaded into paper tray 1 Automatic Sensing is the default setting At this setting your printer automatically detects some paper types For more information see Using the paper type sensor Paper Type Tray 2 Rear Specify the type of paper loaded into paper tray 2 ...

Page 10: ...st Page First Print the pages in reverse order so the first page of your document is on top of the stack in the paper exit tray Print on Both Sides Print your document on both sides of the paper Color ColorSync Color Matching Select a printer profile to match the color on the screen to the color in the document Built In Color Matching Let the printer software match the color on the screen to the c...

Page 11: ... apply your settings and print your document Background Printing Print in Foreground Print when you have limited system resources Note You cannot use the computer to perform other tasks while printing in the foreground Print in Background Print most documents Background printing is recommended for all jobs unless a problem occurs Note You can use the computer to perform other tasks while printing ...

Page 12: ...this Guide www lexmark com Control Panel Use the Control Panel to monitor your printer and printer supplies You can Install cartridges Print a test page Align cartridges Obtain information on ordering supplies Clean print nozzles Obtain software version information Select a printer Configure a network printer Calibrate the paper type sensor ...

Page 13: ...verview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Using the Control Panel 1 From the Apple menu choose Control Panels Lexmark Z65 Control Panel ...

Page 14: ...ore information see Replacing the print cartridge Align Cartridges Align the cartridges For more information see Aligning the print cartridges Clean Print Nozzles Improve print quality by cleaning clogged print nozzles For more information see Cleaning the print cartridge nozzles Print Test Page Print a test page to verify your printer is functioning properly Order Supplies Order supplies such as ...

Page 15: ...k the Close box in the upper left corner to close the Control Panel Advanced menu Select Printer Select a printer and make it the default printer Find the IP address for the selected printer Add a printer located on a remote subnet You can add a single printer or search the subnet for all available printers View a list of all USB USB print sharing and network printers Network Printer Configuration...

Page 16: ...ooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Understanding the printer parts The table beginning on page 17 describes each part Paper tray 1 front Paper tray 2 rear Paper exit tray Front cover Power button Paper tray buttons Paper guide Paper release lever ...

Page 17: ...nce Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Lexmark Z65n Lexmark Z65 Power supply connector Network link light Network connection speed light Ethernet cable connector Power supply connector USB cable connector USB cable connector ...

Page 18: ...at 100 Mbps When it is on your network is transmitting data at 10 Mbps Network link light See if your network is properly connected the light is on Paper exit tray Stack paper after printing Paper tray 1 front Print on most types and sizes of paper This tray has a paper type sensor and should be used as the main paper tray For more information see Using the paper type sensor Check the number icon ...

Page 19: ...e Understanding error messages and flashing lights Paper guide Make sure paper feeds correctly into the printer Each paper tray has a paper guide Paper release lever Release a sheet of paper before removing it Each paper tray has a paper release lever Power button Turn the printer on or off Check the printer status For more information see Understanding error messages and flashing lights Power sup...

Page 20: ...lly adjusts the Paper Type setting in the Print dialog box accordingly To enable the printer to automatically detect the paper type loaded in your printer 1 From the software application File menu choose Print 2 From the pop up menu in the upper left corner choose Paper Type Quality 3 From the Tray 1 Front pop up menu choose Automatic 4 To save the setting for future use click Save Settings 5 Clic...

Page 21: ...ex Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Basic printing is as easy as Step 1 Load the paper Step 2 Customize the printer settings Step 3 Print your document Note For help printing on specialty paper such as photo paper banner paper transparencies or iron on transfers see Printing ideas ...

Page 22: ... weight of your paper 1 Make sure the paper tray you want to use is open For this paper tray You can load up to Tray 1 25 sheets of glossy or photo paper 100 sheets of premium coated paper 25 iron on transfers 100 sheets of plain paper 10 greeting cards index cards photo cards or postcards 10 envelopes 10 transparencies 25 sheets of labels 100 sheets of custom size paper Note This tray has a paper...

Page 23: ... 1 Tray 2 or Printer Setting Note If you choose Printer Setting you must press the paper tray button on the printer for the paper tray you want to print from Tray 2 150 sheets of plain A4 or letter size paper 25 sheets of glossy or photo paper 150 sheets of premium coated paper 25 iron on transfers 10 transparencies 25 sheets of labels Note Paper tray 2 does not have a paper type sensor You may ne...

Page 24: ... edge of the paper tray with the print side facing you Note A4 size paper should extend beyond the top of the paper tray Letter size paper should extend beyond the top of paper tray 1 and align with the top of paper tray 2 Do not force the paper too far into the printer 6 Squeeze and slide the paper guide to the left edge of the paper For information about loading specialty paper see Printing idea...

Page 25: ...nter settings If you are using plain A4 or letter size paper and you want normal print quality you only need to adjust the paper size printer setting If you are using specialty paper such as photo paper card stock envelopes or banner paper see Printing ideas to customize your printer settings For more information about the different printer settings see Understanding the printer software ...

Page 26: ...k com Step 3 Print your document After you load the paper and customize the printer settings if necessary you are ready to print 1 From the software application File menu choose Print 2 Click Print Note The paper exit tray holds 150 sheets of paper If you want to print more than 150 sheets make sure you remove the first 150 sheets before you continue printing ...

Page 27: ...com Printing photos Printing on premium coated paper Printing on both sides of a sheet of paper Printing cards Printing envelopes Printing color images in black and white Printing a booklet Printing labels Printing on custom size paper Printing handouts Printing iron on transfers Printing transparencies Printing your document in reverse order Printing a banner ...

Page 28: ...oading photo paper and changing your settings This ensures that you do not waste photo paper perfecting the image you would like to print To print on photo cards see Printing cards Step 1 Load the photo paper If your photo paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the glossy or coated side is facing you Load the photo paper against the r...

Page 29: ...pop up menu choose the paper size for your photo To choose a custom paper size see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper tray paper type print quality and color setting a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c If Automatic is selected in the Paper Type p...

Page 30: ...print from e Select Better or Best for the print quality Note Higher print quality settings result in better quality documents but may take longer to print f From the pop up menu in the upper left corner choose Color g Select Built In Color Matching h From the Halftone pop up menu select Airbrush Step 3 Print your photos Click Print Note To prevent smearing remove each photo as it exits the printe...

Page 31: ...ges of premium coated paper depending on the thickness of the paper Step 1 Load the premium coated paper If your paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of paper tray 1 Note Do not push the paper too far into the printer Squeeze and slide the paper guide to t...

Page 32: ...oose Page Setup b From the Paper Size pop up menu choose the paper size for your document To choose a custom paper size see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper tray paper type and print quality a From the software application File menu choose Print and then choose a paper source Tray 1 or Printer Setting Note If you choose Printer Se...

Page 33: ...lain from the Tray 1 Front pop up menu For more information see Using the paper type sensor d Select Better or Best for the print quality Note Higher print quality settings result in better quality documents but may take longer to print Step 3 Print your document Click Print Note The paper exit tray holds up to 150 sheets of premium paper To print more than 150 pages remove the first 150 sheets fr...

Page 34: ...serve paper by printing on both sides You can load up to 100 sheets of paper at a time depending on the thickness of the paper For the best print quality use thick paper Step 1 Load the paper Make sure the print side is facing you Load the paper vertically against the right side of the paper tray Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge...

Page 35: ...lication File menu choose Print 6 Choose a paper source Tray 1 Tray 2 or Printer Setting Note If you choose Printer Setting you must press the paper tray button on the printer for the paper tray you want to print from 7 From the pop up menu in the upper left corner choose Layout 8 Select Print on Both Sides 9 Select the graphic for the binding edge Top Flip or Side Flip for your document If you se...

Page 36: ... 1 Click Print The odd numbered pages print and then your printer software prompts you to reload the paper 2 Remove the stack of paper from the paper exit tray 3 Load the stack of paper and the reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper tray you used to print the first side 4 Click Continue The even numbered pages print ...

Page 37: ...s photo cards or postcards into paper tray 1 depending on the thickness of the cards Step 1 Load the cards If your cards came with instructions read them carefully Make sure your cards are not used or damaged Make sure the print side is facing you Load the cards vertically against the right side of paper tray 1 Note Do not push the cards too far into the printer Squeeze and slide the paper guide t...

Page 38: ...op up menu choose the card size for your document To select a custom size paper see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper tray print quality and paper type a From the software application File menu choose Print b Choose a paper source Tray 1 or Printer Setting Note If you choose Printer Setting you must press the paper tray 1 button on...

Page 39: ...e longer to print e If you have chosen Automatic and you are printing photo cards continue with the next step to print your cards For more information see Using the paper type sensor If you are printing other types of cards or have not chosen Automatic select Plain for the paper type Step 3 Print your cards Click Print Note You can use the Wait for pages to dry function or remove each card as it e...

Page 40: ...opes Step 1 Load the envelopes Note Do not use envelopes with holes windows deep embossing metal clasps string ties or metal folding bars Make sure your envelopes are not used or damaged Make sure the print side is facing you Make sure the stamp location is in the upper left corner Load the envelopes vertically against the right side of paper tray 1 Note Do not push the envelopes too far into the ...

Page 41: ... pop up menu choose the appropriate envelope size To select a custom envelope size see Printing on custom size paper c Choose Landscape orientation Note Many software applications are designed to override the envelope settings in Page Setup Make sure Landscape orientation is also selected in your software application d Click OK 2 Choose a paper type print quality and paper tray a From the software...

Page 42: ... Quality area choose Normal print quality e If Tray 1 Front is set to Automatic continue with the next step to print your envelopes For more information see Using the paper type sensor If Tray 1 Front is not set to Automatic select Plain for the paper type Step 3 Print your envelopes Click Print Note The paper exit tray holds up to 10 envelopes To print more than 10 envelopes remove the first 10 e...

Page 43: ... 10 photo cards 25 sheets of photo paper or 100 sheets of plain paper into paper tray 1 You can load up to 150 sheets of plain paper at a time depending on the thickness in paper tray 2 Step 1 Load the paper Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper tray and then press the paper tray button once ...

Page 44: ... 3 Select Built In Color Matching 4 From the Document Color pop up menu choose Black Only 5 Continue customizing your document following the steps in Basic printing or Printing ideas or continue with the next step Step 3 Print your document Click Print Note The paper exit tray holds up to 150 sheets of paper or 10 photo cards To print more than 150 sheets of paper remove the first 150 sheets from ...

Page 45: ...ument to make a booklet You can load up to 100 sheets of plain paper into paper tray 1 or 150 sheets of plain paper in paper tray 2 depending on the thickness of the paper Step 1 Load the paper Make sure the print side is facing you Load the paper vertically against the right side of paper tray 1 or 2 Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left...

Page 46: ... Paper Size area choose A4 A5 U S Letter or Statement c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper tray print quality and paper type a From the software application File menu choose Print b Choose a paper source Tray 1 Tray 2 or Printer Setting Note If you choose Printer Setting you must press the paper tray button for the paper tray you want to print from c From the pop ...

Page 47: ...t Plain from the Tray 1 Front or Tray 2 Rear pop up menu For more information see Using the paper type sensor f From the pop up menu in the upper left select Layout g Select Booklet h From the Booklet pop up menu select the appropriate number of sheets to bundle 2 4 8 16 or 32 Note A bundle is the group of pages that are folded in half and stacked before binding When printing with thick paper sele...

Page 48: ...rint your booklet 1 Click Print After the first half of your booklet prints your printer software prompts you to reload the paper 2 Remove the stack from the paper exit tray 3 Load the stack of paper and the reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper tray you printed the first side from 4 Click Continue ...

Page 49: ...ter your document prints stack and bind your booklet 1 Remove the first bundle from the paper exit tray fold it in half and then set it aside 2 Remove the next bundle fold it in half and then stack it on top of the first bundle 3 Continue to stack the bundles on top of each other until your booklet is complete 4 Bind the bundles to complete your booklet Five bundles stacked to form a booklet ...

Page 50: ...e only labels designed for inkjet printers If your labels came with instructions read them carefully Make sure your labels are not used or damaged Do not print within 1 mm 0 04 in of the edge of a label Make sure there are no missing or curled labels Make sure the print side is facing you Load the labels vertically against the right side of paper tray 1 Note Do not push the label sheets too far in...

Page 51: ...are application File menu choose Page Setup b From the Paper Size area choose A4 or U S Letter c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper tray print quality and paper type a From the software application File menu choose Print b Choose a paper source Tray 1 or Printer Setting Note If you choose Printer Setting you must press the paper tray 1 button on the printer c From...

Page 52: ... may take longer to print e If you have chosen Automatic from Tray 1 Front continue with the next step to print your labels For more information see Using the paper type sensor If you have not chosen Automatic select Plain for the paper type Step 3 Print your labels Click Print Note The paper exit tray holds up to 10 sheets of labels To print more than 10 sheets remove the first 10 sheets from the...

Page 53: ... tray 1 and 150 sheets in tray 2 Step 1 Load the custom size paper Make sure your paper is not used or damaged Make sure the paper size fits within these dimensions Width 76 to 216 mm 3 to 8 5 in Height 127 to 355 6 mm 5 to 14 in Make sure the print side is facing you Load the paper vertically against the right side of paper tray 1 Note Do not push the paper too far into the printer Squeeze and sl...

Page 54: ... Paper Size pop up menu choose Edit Custom Paper Sizes and then click New c From the Units pop up menu choose Millimeters mm or Inches in and then type the dimensions for your custom paper size d From the Kind pop up menu choose U S Letter Envelope or Card and then type a unique name for your custom paper size in the Paper Size Name box e Click Save and then click Done f Click OK on the Page Setup...

Page 55: ...rview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Step 3 Print your document 1 From the software application File menu choose Print 2 Click Print ...

Page 56: ...ges on a single sheet of paper You can load up to 100 sheets of paper in tray 1 and 150 sheets of paper in tray 2 Step 1 Load the paper If your paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper tray Note Do not push the paper too far into the printer Squee...

Page 57: ...lication File menu choose Page Setup b From the Paper Size pop up menu choose a paper size c Choose Portrait or Landscape orientation and then click OK 2 Choose a print quality and paper type a From the software application File menu choose Print b Choose a paper source Tray 1 Tray 2 or Printer Setting Note If you choose Printer Setting you must press the paper tray button on the printer for the p...

Page 58: ...he displayed graphic shows you how the printed page will look i Select Print Borders to print a border around each page image If you are printing your handouts on one side of the paper continue with the next step to print your handouts To print your handout on both sides of the paper 1 Select Print on Both Sides 2 Select a graphic for the binding edge Top or Side Flip If you select Top Flip the pa...

Page 59: ... to print on one side of each page you are finished If you formatted your handouts to print on both sides of each page continue with the next step 2 After the first half of your handouts print your printer software prompts you to reload the paper Load the paper and the reloading instruction page with the printed side facing away from you and the arrows pointing down into the paper tray you used to...

Page 60: ...fer This ensures you do not waste iron on transfers perfecting the image you would like to print When the image prints to your satisfaction load the iron on transfers Step 1 Load the iron on transfers If your transfers came with instructions read them carefully Make sure your transfers are not used or damaged Make sure the print blank side is facing you Load the iron on transfers vertically agains...

Page 61: ...File menu choose Page Setup b From the Paper Size pop up menu choose A4 or U S Letter c Click OK 2 Choose a print quality paper tray and paper type a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c From the Paper Type pop up menu choose Iron On Transfer d Select Normal for the print quality e Choose a paper source Tray 1 or ...

Page 62: ...ooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Step 3 Print your iron on transfers Click Print Note To prevent smudging remove each iron on transfer as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function ...

Page 63: ...have paper backing sheets make sure you separate the paper from the transparencies before you load them Make sure your transparencies are not used or damaged If your transparencies came with instructions read them carefully Make sure the rough print side of the transparencies is facing you If the transparencies have a removable strip make sure each strip faces away from you and down Load the trans...

Page 64: ...up b From the Paper Size pop up menu choose A4 or U S Letter c Click OK 2 Choose a paper type print quality and paper tray a From the software application File menu choose Print b Choose a paper source Tray 1 or Printer Setting Note If you choose Printer Setting you must press the paper tray 1 button on the printer c From the pop up menu in the upper left choose Paper Type Quality d Click Normal o...

Page 65: ...ue with the next step to print your transparencies For more information see Using the paper type sensor If Automatic is not chosen select Transparency for the paper type Step 3 Print your transparencies Click Print Note To prevent smudging remove each transparency as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function Transparencies may require u...

Page 66: ...lly against the right side of the paper tray and then press the paper tray button once Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge of the paper Step 2 Customize the print settings For help see Understanding the printer software 1 Choose a paper size and orientation a From the software application File menu choose Page Setup b From the Pape...

Page 67: ...ter Setting you must press the paper tray button on the printer for the paper tray you want to print from c From the pop up menu in the upper left choose Paper Type Quality d Choose a print quality Note If you have chosen Automatic from Tray 1 Front continue with the next step to print your document e For more information see Using the paper type sensor If Automatic is not chosen select the paper ...

Page 68: ...ing Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Step 3 Print your document Click Print Note The paper exit tray holds up to 150 sheets of paper If you want to print more than 150 sheets remove the first 150 sheets from the paper exit tray before the others print ...

Page 69: ... paper Make sure your banner paper is not used or damaged 1 Remove any paper from paper tray 1 2 Tear off enough pages for the banner including one extra sheet and then place them behind the printer 3 Load the unattached leading edge of the first page into the printer with the right side against paper tray 1 Note Forcing the paper too far into the printer may cause a paper jam For help see Clearin...

Page 70: ...aper Size pop up menu choose Banner A4 or Banner Letter Note If you do not choose the correct paper size the banner paper may cause a paper jam For help see Clearing paper misfeeds or jams c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper tray print quality and paper type a From the software application File menu choose Print b Choose a paper source Tray 1 or Printer Setting N...

Page 71: ...oting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com d If you have chosen Automatic from Tray 1 Front continue with the next step If Automatic is not chosen select Plain for the paper type and then continue with the next step e Select Normal for the print quality ...

Page 72: ...ices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Step 3 Print your banner 1 Click Print 2 When the banner is finished printing a Press the paper tray 1 button to feed any extra paper through the printer b Tear the banner paper on the perforated line if there is any extra paper ...

Page 73: ...ubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Replacing the print cartridge Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering supplies ...

Page 74: ...nstall a new or replacement print cartridge remove the used one Removing the used cartridge 1 Make sure the power light is on 2 Raise the front cover The cartridge carrier moves to the loading position unless the printer is busy 3 Remove the used cartridge Store it in an airtight container or dispose of it properly Remove the cartridges b Push down on the cartridge carrier tab to lift the carrier ...

Page 75: ...m Installing a cartridge For best results use Lexmark supplies Refilling print cartridges can affect print quality and cause damage to the printer 1 If you are installing a new cartridge remove the sticker and transparent tape from the back and bottom of the cartridge Warning Do not touch or remove the gold contact areas on the back and bottom of the cartridge ...

Page 76: ...Lexmark Z65n Using this Guide www lexmark com 2 Insert the color print cartridge into the right carrier Insert the black cartridge into the left carrier 3 Close the front cover Note The front cover must be closed to start a new print job Insert the cartridge into the carrier Close the carrier lid completely a b SNAP ...

Page 77: ...ntrol Panels 2 Choose the Lexmark Z65 Control Panel 3 Click the Install Change Cartridge button 4 Choose the type of cartridge you installed 5 Important For correct ink levels specify whether the cartridge is a New Cartridge or an Old Cartridge Note If an old cartridge is incorrectly identified as New Cartridge in the Control Panel ink levels in the Control Panel may be incorrect 6 Click OK 7 Choo...

Page 78: ...er installing or replacing a cartridge However you may also need to align cartridges when Characters are improperly formed or are misaligned at the left margin Vertical straight lines are wavy To align the cartridges 1 Load plain paper For help see Load the paper 2 From the Apple menu choose Control Panels 3 Choose the Lexmark Z65 Control Panel 4 From the Cartridges tab click Align Cartridges The ...

Page 79: ...f you choose Manual Alignment you must select the best alignment values from the printed page a If you chose to manually align the cartridges find the number under the darkest arrow for each alignment group b Use the arrows in the Align Cartridges dialog box to select the number that matches the darkest arrow on the printed page for each alignment group and then click OK If the alignment page does...

Page 80: ...tridges tab click Clean Print Nozzles A nozzle page prints forcing ink through the nozzles to clean any that are clogged 4 Print your document again to verify your print quality has improved 5 To further improve print quality try Wiping the print cartridge nozzles and contacts and then print your document again If the print quality has not improved try Cleaning the print cartridge nozzles up to tw...

Page 81: ...n the nozzles or contacts 1 Remove the print cartridge For help see Replacing the print cartridge 2 Dampen a clean lint free cloth with water 3 Allow the nozzles and contacts to dry completely 4 Reinstall the print cartridges and then print your document again Hold the cloth against the nozzles for about three seconds Gently blot and wipe in one direction Use another clean section of cloth Hold th...

Page 82: ... Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com 5 If the print quality has not improved try Cleaning the print cartridge nozzles up to two more times 6 If print quality is still unsatisfactory replace your print cartridges For help see Replacing the print cartridge ...

Page 83: ...its packaging until you are ready to install it Do not remove a cartridge from the printer except to replace it clean it or store it in an airtight container The cartridge will not print correctly if left exposed for an extended period of time Lexmark s printer warranty does not cover repair of failures or damage caused by a refilled cartridge Lexmark does not recommend use of refilled cartridges ...

Page 84: ...roubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Ordering supplies To order supplies or locate a dealer near you contact the Lexmark Web site at www lexmark com Item Part number Color cartridge 83 or 88 Black cartridge 82 USB cable 12A2405 ...

Page 85: ...olving general printing problems Solving printer software installation problems Solving network printing problems Understanding error messages and flashing lights Resolving unsuccessful or slow printing Recovering when your computer stops responding Clearing paper misfeeds or jams Improving print quality Solving specialty paper problems Alignment page does not print ...

Page 86: ... the adapter documentation If you are using your printer on a network make sure the network link lights are on For more information see Network connection speed light No printer lights are blinking For help see Understanding error messages and flashing lights Your printer is connected with a USB cable or an Ethernet cable not both at the same time If you are using an Ethernet cable make sure it is...

Page 87: ...y is selected in your software application and on the printer For help see Paper is not feeding from the correct paper tray You installed the cartridges correctly For help see Replacing the print cartridge The printer is set as the default printer To set the printer to be the default printer a From your desktop highlight the Lexmark Z65 printer icon b From the Printing menu select Set Default Prin...

Page 88: ...age 1 From the Apple menu choose Control Panels 2 Choose the Lexmark Z65 Control Panel 3 From the Cartridges tab click Print Test Page to make sure the printer is functioning properly If a test page prints the printer is working properly Check the documentation for the software application you used to create your document If the test page does not print see Test page does not print ...

Page 89: ...ror message appears when you try to print You may need to uninstall the printer software and then reinstall it Uninstalling the printer software 1 Insert the printer software CD The Lexmark Installer screen appears 2 Click Uninstall 3 Follow the instructions on your screen to uninstall the printer software 4 Restart your computer 5 Continue with Installing the printer software Note If the installe...

Page 90: ...er refer to the documentation that came with your adapter Using the CD that came with your printer 1 Close all open software applications 2 When your desktop appears insert the printer software CD The Lexmark Installer screen appears 3 Click Install and Agree 4 Choose the country or region closest to you and then click Continue Note If the Printer Selection or the New Network Printer Found dialog ...

Page 91: ...e paper is jammed make sure you follow the instructions on the error message that is displayed For help see Clearing paper misfeeds or jams Note A printer icon is automatically created on your desktop Using the World Wide Web 1 Make sure Stuffit Expander is loaded on your system 2 From the Lexmark Web site www lexmark com select the appropriate driver for your operating system 3 Click the binhex h...

Page 92: ...nting ideas Maintenance Troubleshooting Notices Index Using this Guide www lexmark com Note If either the Printer Selection or the New Network Printer Found dialog box appears follow the instructions displayed Click the on the screen or contact your network administrator for help ...

Page 93: ...ss to set up your network printer Your printer is listed as unconfigured in the Network Printer Configuration Dialog or in the Printer Selection dialog Your printer is on a remote subnet If one or more of the conditions above applies to your network printer continue with Entering an IP address If none of these conditions apply continue with Troubleshooting your network printer Entering an IP addre...

Page 94: ...onfigure Enter an available IP address for the selected printer For help selecting an IP address refer to the documentation you used to set up your network or contact your network administrator Add Remote Expand the printer list to include printers on a remote subnet If you choose Add Single Printer enter the IP address for the printer you want to add If you choose Search Subnet enter the IP addre...

Page 95: ... If you own a Lexmark Z65n make sure the network link light on the printer is on If you are using a Lexmark adapter make sure all of the indicator lights are on For help locating these lights refer to the adapter documentation 3 Make sure the printer software is installed correctly a From the Apple menu choose Control Panels b If a Control Panel for your printer does not appear install the printer...

Page 96: ...g lights on your printer For information about lights on a Lexmark adapter refer to the adapter documentation Paper Jam message When you have a paper jam a paper tray button blinks and an error message appears on your screen For help clearing a paper jam see Clearing paper misfeeds or jams Ink Low message A print cartridge is running out of ink To order a new cartridge or locate a dealer near you ...

Page 97: ... paper 1 Load paper For help see Load the paper 2 Press the paper tray button If the printer has a paper jam see Clearing paper misfeeds or jams Power button is blinking The print cartridge carrier is stalled 1 Check your computer screen for error messages 2 Turn the printer off 3 Wait a few seconds and then turn the printer back on For more help see Clearing paper misfeeds or jams Paper Tray 1 bu...

Page 98: ...printer is working properly the network lights on the back of the printer are on For more information see Network connection speed light If they are not Check your network cable connections Make sure your network is working properly For help contact your network administrator If there is still a problem disconnect your printer from the network and attach it directly to your computer using a USB ca...

Page 99: ...ing this Guide www lexmark com Resolving unsuccessful or slow printing For help first see Solving general printing problems If there is still a problem click the topic that best describes it Printer is plugged in but does not print Printer ejects a blank page after appearing to print Test page does not print Printer prints very slowly ...

Page 100: ...d correctly and not pushed too far into the printer For help see Basic printing If the paper is jammed see Clearing paper misfeeds or jams The printer is not being held or paused To check the printer status a From your desktop double click the Lexmark Z65 printer icon b Make sure the Hold button is not selected The printer is set as the default printer To set the printer as the default a From your...

Page 101: ...lems then If the paper is jammed see Clearing paper misfeeds or jams Make sure the printer is not being held or paused To check the printer status a From your desktop double click the Lexmark Z65 printer icon b Make sure the Hold button is not selected c Try printing your test page again If it still does not print see Resolving unsuccessful or slow printing Solving printer software installation pr...

Page 102: ...rinter prints very slowly Close any software applications not in use Check the document you are printing Photos and graphics may take longer to print than regular text Documents that are large or that contain background images may also take longer to print Check the printer to see if another document is being printed Print jobs are printed in the order the printer receives them If other documents ...

Page 103: ... may attempt to start printing the job that was in the queue before the computer locked up This could cause your system to lock up again One way to recover from this problem is to 1 Disconnect the printer cable from your computer 2 Restart your computer 3 Delete the print job a From your desktop double click the Lexmark Z65 printer icon b Highlight your print job c Click the Trash button 4 Plug th...

Page 104: ...exmark com 3 Continue to hold the Shift key until you see the Mac OS screen and the words Extensions Off 4 Release the Shift key 5 Locate the Lexmark Z65 printer icon on your desktop The inactive printer spooler has an X over it 6 Double click the Lexmark Z65 printer icon 7 Drag your print jobs to the trash can 8 Restart the computer to enable extensions ...

Page 105: ...roubleshooting Notices Index Using this Guide www lexmark com Clearing paper misfeeds or jams Click the topic that best describes your problem Paper misfeeds or multiple sheets feed Printer has a paper jam Printer does not feed envelopes or specialty paper Paper is not feeding from the correct paper tray ...

Page 106: ...weight of the paper paper tray 1 can hold up to 100 sheets of plain paper Paper tray 2 can hold up to 150 sheets of plain paper For help see Basic printing You do not force the paper too far into the printer A4 size paper should extend slightly beyond the top of the paper tray Align the top of letter size paper with the top of the paper tray The paper guide is against the left edge of the paper Th...

Page 107: ...aper tray 1 button once to select it For help see Printing ideas You select the appropriate envelope or specialty paper size in the Page Setup dialog box and the appropriate paper type in the Print dialog box You are using a specialty paper or envelope size supported by your printer Your software application is designed to print envelopes For help check your software application documentation The ...

Page 108: ...he page a Turn the printer off b Pull firmly on the paper to remove it If you cannot reach the paper raise the front cover pull the paper out and then close the front cover c Turn the printer on Note Do not force the paper too far into the printer For example A4 paper should extend slightly beyond the top of the paper support and letter size paper should align with the top of the paper support A4 ...

Page 109: ...r because it has a paper type sensor that detects certain types of paper and the paper guide adjusts to various paper sizes For help see Using the paper type sensor Paper tray 2 is best for printing on A4 or letter size paper because the default setting for this paper tray is for plain paper The paper guide only adjusts for A4 or letter size paper If your printer is not feeding paper from the corr...

Page 110: ...lean the nozzles Click one of the topics below for more information on how you can improve print quality Print is too dark or smudged Printed characters are improperly formed or misaligned Vertical straight lines are not smooth Colors on the printout differ from the colors on the screen Print smears on the page Colors on the printout are faded Printed pages have alternating bands of light and dark...

Page 111: ... try the Wait for pages to dry function Make sure the paper type and paper size settings in the printer software match the paper loaded in the printer For help see Understanding the printer software Change the print quality setting to Quick Print Try Cleaning the print cartridge nozzles Vertical straight lines are not smooth To improve the print quality of vertical straight lines in tables borders...

Page 112: ...re stacking Try Cleaning the print cartridge nozzles Printed pages have alternating bands of light and dark print intermittent printing Select the Better or Best print quality Print the document in the foreground rather than in the background For help see Print in Foreground If your printer is connected to your computer through a hub or peripheral device such as a scanner or fax machine connect th...

Page 113: ...perly formed or misaligned Cancel all print jobs and print your job again To cancel all print jobs a From your desktop double click the Lexmark Z65 printer icon b Highlight each print job c Click the Trash button Margin Minimum setting Left and right 6 35 mm 0 25 in for U S Letter U S Legal Banner Letter and custom paper sizes 3 175 mm 0 125 in for envelopes 3 37 mm 0 13 in for most paper sizes To...

Page 114: ... cartridge Use a different paper brand Each paper brand accepts ink differently and prints with color variations For ColorSync color matching select a profile and rendering intent 1 From the software application File menu choose Print 2 From the pop up menu in the upper left corner choose Color 3 Select ColorSync Color Matching 4 Select a printer profile and a rendering intent Select Natural Color...

Page 115: ...rintout are faded Try the suggestions listed in the section Colors on the printout differ from the colors on the screen If the colors still seem faded try Cleaning the print cartridge nozzles Characters are missing or unexpected Try Cleaning the print cartridge nozzles Photos do not print as expected To improve the quality of printed photos Select a higher print quality Select photo paper as the p...

Page 116: ...1 with print side facing you and selected the appropriate settings in the printer software For help see Printing photos or Printing transparencies Try the Wait for pages to dry function Remove each page as it exits the printer and let it dry completely before stacking Transparencies or photos contain white lines Make sure you loaded the paper correctly into paper tray 1 with print side facing you ...

Page 117: ...he print cartridges You installed the cartridges correctly For help see Installing a cartridge You loaded the paper correctly and did not push the paper too far into the printer For help see Basic printing If you are connected to a network with a Lexmark adapter the indicator lights are on For more information see the adapter documentation If you are using a Lexmark Z65n make sure the network ligh...

Page 118: ...iew Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com This section contains information regarding legal notices Edition notice Trademarks Warning ...

Page 119: ...efore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments about this publication may be addressed to Lexmark International Inc Dep...

Page 120: ...rvice may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Copyright 2002 Lexmark International Inc All rights reserved U...

Page 121: ...xmark Z65n Using this Guide www lexmark com Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Color Jetprinter is a trademark of Lexmark International Inc Other trademarks are the property of their respective owners ...

Page 122: ... Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com Warning Warning A warning identifies something that might damage your printer hardware or software ...

Page 123: ...ping 58 characters misformed 89 cleaning print cartridge nozzles 57 coated paper 21 color cartridge part number 61 conserving color ink 33 contacts wiping 58 customizing settings banners 48 cards 28 coated paper 22 envelopes 31 foils 45 glossy paper 22 greeting cards 28 handouts 39 index cards 28 iron on transfers 42 labels 36 n up See handouts photo cards 28 photo paper 22 postcards 28 premium pa...

Page 124: ...ndouts 38 index cards 27 iron on transfers 41 labels 35 photo cards 27 photo paper 21 plain paper 17 postcards 27 premium paper 24 transparencies 44 t shirt transfers 41 M manual cartridge alignment 55 margins minimum settings 88 messages error Ink Low 73 Paper Jam 73 N navigating User s Guide 2 network setting up printer 70 notices edition notice 95 trademarks 97 warning 98 nozzles print wiping 5...

Page 125: ... 66 printer overview 3 printer parts 14 printer settings customizing 18 printer settings customizing 4 printer software installing 67 Lexmark Utility 11 overview 4 Page Setup dialog 5 Print dialog 6 understanding 4 uninstalling 66 printer status 76 printing alignment page 55 banners 47 cards 27 color images in black and white 33 envelopes 30 foils 44 greeting cards 27 handouts 38 index cards 27 ir...

Page 126: ... 34 transparencies 45 t shirt transfers 42 software printer installing 67 Lexmark Utility 11 understanding 4 uninstalling 66 specialty paper solving problems with 92 supplies ordering 61 T test page does not print 78 printing 65 trademarks 97 transfers iron on 41 transparencies 44 troubleshooting alignment page 93 blank pages 79 error messages 73 flashing lights 73 general printing problems 63 imp...

Page 127: ...103 Index Printer overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z65 Lexmark Z65n Using this Guide www lexmark com W warning 98 ...

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