Action
Yes
No
Step 6
a
Remove and reinstall the printer software. For more
information, see
“Installing the printer software” on page 18
Note:
The printer software is available at
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Contact
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
•
The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action
Yes
No
Place letter
‑
or A4
‑
size paper in the tray, and then resend the print
job.
Does the print speed increase?
The problem is
solved.
Contact
Print job takes longer than expected
Action
Yes
No
Step 1
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the print job.
Does the print job still take longer than expected?
Go to step 2.
The problem is
solved.
Step 2
From the Print Recovery menu, disable the Page Protect feature.
To access the Print Recovery menu, do either of the following:
•
If the printer is on a network, then open a Web browser and
type the printer IP address in the address field. Then navigate
to
Settings
>
General Settings
>
Print Recovery
.
Note:
If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
•
If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Does the print job still take longer than expected?
Go to step 3.
The problem is
solved.
Troubleshooting
153
