Error code
Description
Action
959.36
Smart chip command is invalid due to unlocked device
status
Replace the controller board.
Go to
“Controller board removal” on page 492
.
959.37
Smart chip command is invalid due to locked device
status
Replace the controller board.
Go to
“Controller board removal” on page 492
.
959.38
Incremental counter id(s) are invalid
Replace the controller board.
Go to
“Controller board removal” on page 492
.
959.39
Invalid NV address
Replace the controller board.
Go to
“Controller board removal” on page 492
.
959.40
Invalid smart chip command
Replace the controller board.
Go to
“Controller board removal” on page 492
.
960.xx
RAM Memory Error—RAM soldered on the card is bad
Replace the controller board.
Go to
“Controller board removal” on page 492
.
961.xx
RAM Memory Error—optional DRAM is bad
Go to
“RAM memory error service check” on
page 259
.
964.xx
Download Emulation Cyclic Redundancy Check (CRC)
Error—checksum failure detected in the emulation
header or emulation file.
Go to
“Download emulation cyclic redundancy
service check” on page 259
.
975.xx
Network Error—unrecognizable network port
Call the next level of support.
976.xx
Network Error—unrecoverable software error in
network port
Call the next level of support.
978.xx
Network Error—bad checksum while programming
network port
Call the next level of support.
979.xx
Network Error—flash parts failed while programming
network port
Call the next level of support.
980.xx
Engine experiencing unreliable communication with
the specified device
Call the next level of support.
981.xx
Engine protocol violation detected by the specified
device
Call the next level of support.
982.xx
Communications error detected by the specified
device—device can be:
•
Engine, Duplex, Tray x, Envelope Feeder
•
Output Bin x (Note: Used for single bin devices)
•
Bins x to y (Note: Used for multiple bin devices)
Call the next level of support.
983.xx
Invalid command received by the specified device
Call the next level of support.
984.xx
Invalid command parameter received by the specified
device
Call the next level of support.
4063
Diagnostic information
251
Summary of Contents for M5170
Page 30: ...4063 30 ...
Page 40: ...4063 40 ...
Page 354: ...4063 354 ...
Page 415: ...3 Remove the toner supply 4 Remove the imaging unit 4063 Repair information 415 ...
Page 545: ...4 Remove the other four screws C from the front side of the frame 4063 Repair information 545 ...
Page 549: ...5 Release the latches A holding the sensor to the media feeder 4063 Repair information 549 ...
Page 559: ...2 Remove the two screws B then remove the right cover 4063 Repair information 559 ...
Page 561: ...2 Remove the two screws B then remove the left cover 4063 Repair information 561 ...
Page 590: ...2 Remove the two screws B then remove the left cover 4063 Repair information 590 ...
Page 592: ...3 Remove the three screws A then remove the controller PCBA 4063 Repair information 592 ...
Page 616: ...6 Remove the 10 screws A and then remove the inner left frame 4063 Repair information 616 ...
Page 625: ...2 Remove the two screws C then remove the right cover 4063 Repair information 625 ...
Page 631: ...2 Remove the two screws C then remove the left cover 4063 Repair information 631 ...
Page 699: ...3 Remove the two screws A and then remove the shield 4063 Repair information 699 ...
Page 701: ...5 Move away the left inner frame to access the parts underneath 4063 Repair information 701 ...
Page 705: ...5 Move away the left inner frame to access the parts underneath 4063 Repair information 705 ...
Page 724: ...3 Remove the two screws A and then remove the shield 4063 Repair information 724 ...
Page 730: ...3 Remove the two screws A and then remove the shield 4063 Repair information 730 ...
Page 732: ...5 Move away the left inner frame to access the parts underneath 4063 Repair information 732 ...
Page 734: ...3 Remove the two screws A and then remove the shield 4063 Repair information 734 ...
Page 778: ...4063 778 ...
Page 790: ...4063 790 ...
Page 799: ...4063 799 ...
Page 802: ...4063 Parts catalog 802 ...
Page 803: ...Assembly 1 Covers 4063 Parts catalog 803 ...
Page 806: ...4063 Parts catalog 806 ...
Page 807: ...Assembly 2 Paper path 4063 Parts catalog 807 ...
Page 809: ...Assembly 3 Fusers 4063 Parts catalog 809 ...
Page 811: ...Assembly 4 Electronics 4063 Parts catalog 811 ...
Page 814: ...4063 Parts catalog 814 ...
Page 815: ...Assembly 5 Drive motors 11 12 4063 Parts catalog 815 ...
Page 817: ...Assembly 6 Duplex 4063 Parts catalog 817 ...
Page 819: ...Assembly 7 Frame 16 16 17 4063 Parts catalog 819 ...
Page 821: ...Assembly 8 Control panel 9 10 17 6 7 7 8 5 11 12 13 14 14 15 15 16 4063 Parts catalog 821 ...
Page 824: ...4063 Parts catalog 824 ...
Page 827: ...Assembly 10 Input options 1 2 3 4063 Parts catalog 827 ...
Page 829: ...Assembly 11 250 sheet tray option 4063 Parts catalog 829 ...
Page 831: ...Assembly 12 550 sheet tray option 4063 Parts catalog 831 ...
Page 833: ...Assembly 13 High capacity input tray option 1 1 2 4063 Parts catalog 833 ...
Page 837: ...Assembly 15 Output options 4063 Parts catalog 837 ...
Page 839: ...Assembly 16 Output expander option 1 4063 Parts catalog 839 ...
Page 841: ...Assembly 17 Output expander option 2 4063 Parts catalog 841 ...
Page 843: ...Assembly 18 Output expander option 3 4063 Parts catalog 843 ...
Page 845: ...Assembly 19 Output expander option 4 4063 Parts catalog 845 ...
Page 847: ...Assembly 20 High capacity output expander option 1 4063 Parts catalog 847 ...
Page 849: ...Assembly 21 High capacity output expander option 2 4063 Parts catalog 849 ...
Page 851: ...Assembly 22 High capacity output expander option 3 4063 Parts catalog 851 ...
Page 853: ...Assembly 23 High capacity output expander option 4 4063 Parts catalog 853 ...
Page 855: ...Assembly 24 Staple finisher option 1 4063 Parts catalog 855 ...
Page 857: ...Assembly 25 Staple finisher option 2 4063 Parts catalog 857 ...
Page 859: ...Assembly 26 Staple finisher option 3 4063 Parts catalog 859 ...
Page 861: ...Assembly 27 Staple finisher option 4 4063 Parts catalog 861 ...
Page 863: ...Assembly 28 Mailbox option 1 4063 Parts catalog 863 ...
Page 865: ...Assembly 29 Mailbox option 2 4063 Parts catalog 865 ...
Page 867: ...Assembly 30 Mailbox option 3 4063 Parts catalog 867 ...
Page 869: ...Assembly 31 Staple hole punch finisher option 1 4063 Parts catalog 869 ...
Page 871: ...Assembly 32 Staple hole punch finisher option 2 4063 Parts catalog 871 ...
Page 873: ...Assembly 33 Staple hole punch finisher option 3 4063 Parts catalog 873 ...
Page 875: ...Assembly 34 Staple hole punch finisher option 4 4063 Parts catalog 875 ...
Page 878: ...4063 Parts catalog 878 ...
Page 888: ...Models MS81x and MS71x paper path rollers and sensors 4063 Appendix C Theory of operation 888 ...
Page 922: ...4063 Index 922 ...
Page 936: ...4063 Part number index 936 ...