Action
Yes
No
Step 2
a
Remove, and then insert the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Is the printer printing solid black pages?
Go to step 3.
The problem is
solved.
Step 3
a
Remove the imaging unit.
Warning—Potential Damage:
Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Remove any packing material that is stuck on the imaging unit.
Note:
Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c
Insert the imaging unit.
d
Print the document.
Is the printer printing solid black pages?
Go to step 4.
The problem is
solved.
Step 4
Check the imaging unit for signs of damage.
Is the imaging unit free from damage?
Contact
Go to step 5.
Step 5
a
Replace the imaging unit.
b
Print the document.
Is the printer printing solid black pages?
Contact
The problem is
solved.
Troubleshooting
105
